Careers in the MIT Division of Student Life

Position Overview

This position provides essential administrative support for the Campus Activities Complex (CAC) and serves as the primary point of contact for space inquiries, reservations, and front desk operations. Committed to delivering outstanding customer service, the role supports students, faculty, staff, alumni, and external guests while ensuring the smooth coordination of space reservations and event logistics.

As a member of the Student Engagement and Campus Activities (SECA) team, this role collaborates closely with colleagues in the Student Organizations, Leadership, and Engagement (SOLE) Office and partners with departments across the Institute to support programs, events, and initiatives that enrich campus life. The role also serves as a central resource for information about campus events, event locations, and space availability. Additional responsibilities include scheduling Chapel weddings and similar events, programming access cards for CAC-managed spaces, and overseeing mascot-related programming.

Duties and Responsibilities

• Serve as the primary point of contact for Campus Activities Complex (CAC) space scheduling, responding to inquiries via phone, email, and in person. Review, approve, and process space reservations, explain scheduling procedures, and ensure reservation requests are complete and comply with departmental policies. Serve as a backup to the Manager of Event Planning & Special Projects as needed.
• Utilize Mazevo event scheduling software to manage reservations, maintain accurate scheduling records, perform space availability checks, and process virtual reservation requests.
• Be fluent in CAC policies, procedures, and event planning requirements and inform MIT community members of them as appropriate.
• Provide administrative support to departmental leadership, including the Director, Associate Director, Assistant Directors, Manager of Event Planning & Special Projects, and Senior Associate Dean.
• Coordinate office operations, including departmental signage, office supply procurement, and participation in marketing and communications initiatives.
• Administer the MIT Mascot Program.
• Manage the reservation, installation, and oversight process for the Infinite Corridor Display Program.
• Coordinate the scheduling and billing of personal events held in the Chapel.
• Reconcile departmental deposits and maintain accurate financial records related to assigned responsibilities.
• Manage access card programming for CAC-managed student organization spaces through the MIT Card system.
• Other duties as assigned.

Supervision Received

Reports to the Manager of Event Planning & Special Projects

Supervision Exercised

N/A

Qualifications and Skills

• High School Diploma and a minimum of three years of direct or related experience required.
• Ability to work independently with minimal supervision and collaboratively as part of a team.
• Strong customer service, interpersonal, communication, and organizational skills.
• Detail-oriented with effective active listening skills.
• Ability to maintain a positive customer service attitude while managing frequent interruptions.

Preferred Education and Experience

• Associate’s or Bachelor’s degree preferred.
• Experience multitasking in a fast-paced office environment is preferred.
• Proficiency in computer skills is highly desired.
• Familiarity with event processes and Mazevo software is a plus (training provided if needed).

Apply Online: https://careers.peopleclick.com/careerscp/client_mit/external/search/search.html (Job ID #25991)

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in position descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

Position Overview:

This position assists the Assistant Director of Intramural Sports, Club Sports, and Day Camp with organization, implementation, facility access, supervision, marketing, and evaluation of all programming, primarily focused on intramurals and club sport operations. Responsible for oversight of the revenue generating Esports room, intramural sports risk management, and intramural sport related disciplinary issues. In charge of hiring and onboarding day camp staff and intramural officials. This position will interact on a consistent basis with students, student employees, club sport coaches, and student groups. Hours will vary slightly from the academic year and the summer months to meet operational needs. While on shift, this role has administrative responsibilities making sure all Club Sports and Intramural Sports programs have what they need to succeed. This role will also have POC (Point of Contact) responsibilities and serve on the Recreational Sports Management Team. 

September 1– May 31 Schedule 
Sunday: 1:00pm – 9:00pm   
Monday: 3:30pm – 11:30pm
Tuesday: 3:30pm – 11:30pm
Wednesday: 3:30pm -11:30pm
Thursday: Off  
Friday: Off  
Saturday: 1:00pm – 9:00pm

June 1 – August 31 Schedule 
Sunday: Off 
Monday: 10am – 6pm
Tuesday: 10am – 6pm
Wednesday: 10am – 6pm
Thursday: 10am – 6pm
Friday: 10am – 6pm
Saturday: Off  

Principal Duties and Responsibilities (Essential Functions**):

Supervision of intramural games, club sport practices, and the Esports facility space  

• Recruit, hire, and train intramural sport officials for our officiated intramural sport leagues 
• Supervision of the 1,300+ weekend and evening intramural sport games (annually) tracking forfeits and clarifying any reschedule, equipment, policy, or procedure questions participants may have 
• Organizing all weekend and evening intramural sport meetings including captain meetings, beaver cup meetings, and championship celebrations 
• Oversight of the set-up, take-down, and inventory of intramural equipment 
• Maintain a club sport practice tracking sheet that gives data on how many participants showed up and follow up with any team that didn’t show up to their reserved practice time  
• Assist club sport student leaders during evening and weekend home games/tournaments providing logistical support for attending officials, judges, ATs, EMTs, and fans 
• Report any club sport/intramural sport risk management issues, assist with on-site injuries, and complete injury report forms when necessary 
• Acts as the Point of Contact (POC) for the facility when scheduled; responds to, and reports on emergency/incident/accident situations as they arise
• Manage all officiated intramural sports and schedule officials for each game accordingly 
• Manage the revenue generating Esports room making sure equipment is maintained, students understand the reservation system, and oversight of keys given to students for access 
• Other duties as assigned

Day Camp – Late Stay Responsibilities

• ​​In spring, oversee recruitment, interviewing, and onboarding for all 50+ part time staff leading up to summer and assist with pre-planning all Day Camp activities, including pool time and calendar for camp 

• During the summer help keep track of behavioral issues from children and support staff should they need to speak to a parent at pick up about a child’s behavior.
• Oversee our Late Stay program at camp making sure all campers are signed out properly during the hours of 3pm – 6pm.

Supervision Received:

Supervision is received by the Assistant Director of Club Sports, Intramural Sports, and Day Camp. 

Supervision Exercised:

Supervises 10+ Intramural Sport Officials

Qualifications & Skills:

MINIMUM REQUIRED EDUCATION AND EXPERIENCE:

• High School diploma or equivalent required.  
• Minimum of two years related experience recreation or similar sports setting
• Current First Aid and CPR/AED or BLS certification through the AHA or Red Cross is required.  
• Ability to effectively organize and prioritize work demands.   
• Strong interpersonal communication and customer service skills
• Computer proficiency in Microsoft Office programs including at minimum Word, Excel and Outlook.  
• Ability to work effectively both independently and as part of a team with enthusiasm, initiative and creativity.  

PREFERRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree preferred. 
• Experience supervising intramural leagues or youth camp

Apply Online: https://careers.peopleclick.com/careerscp/client_mit/external/search/search.html (Job ID #25963)

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in position descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

General Summary:

Responsible for providing administrative and operational support for the graduate residence on behalf of Housing and Residential Services (HRS), Division of Student Life (DSL). Works closely with the Housing Operations Managers and Housing Unit-12 staff to provide customer oriented services including check-in and check-outs, record keeping, mail and package handling, and guest/visitor policies for residents and live-in staff. Conducts Break Officer support for staff breaks and meals, covers desk shifts for weekly desk staff to support vacations, sick time, and emergencies.

Primary Functions:

• Receive and process resident mail and packages for all residents.
• Provide email notifications to residents of package arrivals.
• Conduct check-in and check-out procedures to include verifying arrival dates, providing room access keys/packets, and ensuring forwarding address at check-out.
• Assist House Operations Manager in tracking of reported maintenance work orders, and notification for access to resident rooms for external contractors.
• Sign for, inventory, and track duplicate room keys used for lock-out procedures. Issue lock-out keys to verified residents and track status of keys during shift.
• Prepare key packages for move-in and record issuing of key and check-in to the residential hall via check-in platform.
• Receive and record key and check out the resident(s) when the housing lease has ended.
• Input, track, monitor, and update all records for accuracy for key(s) issued, check-in, check-out, and number of residents in space on a monthly basis and provide a written report to the HRS Desk Services supervisors.
• Support implementation of resident guest policies by checking in and out all guests using Omnigo Reporting Software to ensure only authorized individuals are permitted to enter the residence hall and report all trespassers to the MIT Police.
• Observe GENETEC security cameras and fire and smoke alarm panels and notify Housing Unit-12 or MIT emergency services in the event of a security or safety issue.
• Assist HRS Desk Services supervisors with on-boarding and training of new staff and existing staff to assist in transition to a new position or enable movement of staff for operational needs.
• Notify other desk staff and HRS Desk Services supervisors of any pertinent issues that may have occurred during your shift.
• Assist HRS Desk Services supervisors as a Break Officer in providing desk coverage to enable staff breaks without closing desks during weekday operating hours.
• Expected to work Institute holidays and cover shifts during special closings.

Contacts Required to Perform Duties:

Desk Associates are required to conduct positive interactions with numerous residential and campus partners to be successful. These partners include but are not limited to students, family members, HRS and DSL staff, MIT faculty, Facilities staff, contractors. Desk Associates may also have contact with emergency personnel including the Cambridge Fire Department, MIT and Cambridge Police Departments, and Cambridge/Boston Department of Public Works.

Years of Experience:

Customer service or office experience preferred. Strong verbal, interpersonal, and written communication skills and strong customer service orientation is required as is the desire to work in a collaborative environment. Have excellent organizational and problem-solving skills and the ability to handle multiple tasks, set priorities, work independently, and work in a fast-paced environment. Demonstrate experience with the use of web-based programs including email and Microsoft Office Suite. Ability to work in a diverse community and treat all residents, guests, and staff with respect regardless of race, gender, sexual orientation, beliefs, abilities or disabilities, or position or rank within the department.

Competencies:

• Ability to achieve success in new initiatives and processes by demonstrating commitment to action, information seeking, and service to students.
• Competency in both analytical and conceptual thinking.
• Ability to influence others through thoughtful collaboration and engagement in teamwork.
• Experience with computer software (Word & Excel), email, electronic work order tracking systems essential, and web-based technology.
• Demonstrated experience and success working in a multicultural environment with a clear understanding of diversity, social justice, and inclusion in both student and workplace settings.

Education:

High school diploma or equivalent required. Bachelor’s degree strongly preferred with emphasis on customer-service or operations.

Moving Requirement:

Ability to move 50 pounds

Working Conditions:

Frequent moving or remaining stationary for extended periods of time may be required. Ability to ascend and descend stairs

Availability:

This position is a full-time position. This position is designated as essential personnel in accordance with the MIT Policy on Emergency Closing or Early Release. During emergencies, employees in this title are excused from their regularly scheduled work only with the specific authorization of their supervisors, regardless of any public announcement that the Institute is closed.

Common Requirements:

• Must treat colleagues, supervisors and all members of the MIT community in a professional and respectful manner. Acts in a manner that is consistent with the Department’s goal of providing high quality service to the Department’s customers. Must comply with all MIT and Department Policies and Procedures.
• Must have the sufficient language/communication skills to communicate with supervisor, colleagues and customers as required by the position. Must be able to read and understand written directions, safety signage and other documents. Must be able to use email, the IT equipment that is utilized for work order tracking software, and other types of job specific technology once Management has provided the necessary training.
• Must be able to successfully work independently and as a member of a team based on the varying nature of different tasks.
• Must report any unsafe conditions or hazards to immediate supervisor.
• This job description is intended to provide a summary of the position. It is not a complete list of all of the duties. An employee may be required to perform other duties that are related to the primary functions listed in the job description.
• MIT will conduct a background check (including checking criminal records) for finalists. For current MIT SEIU members, this background check will be done for finalists who are bidding for a promotion or for a voluntary transfer to another classification unit.

Apply Online: https://careers.peopleclick.com/careerscp/client_mit/external/search/search.html (Job ID #25483)

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in position descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job. 

Position Overview

Reporting to the Assistant Dean of the Fraternities, Sororities, and Independent Living Groups (FSILGS) Office, the Assistant Director provides primary support and advisement to MIT’s Panhellenic Association (Panhel), Multicultural Greek Council (MGC) and Living Group Council (LGC) and the individual chapters and living groups that are recognized under these governing councils, particularly in the areas of leadership, organizational development, and chapter and community programming. The Assistant Director works with Panhel’s seven sororities, MGC’s six fraternities and sororities and LGC’s five independent living groups in collaboration with their governing councils to strengthen the ongoing viability of the FSILG community and to ensure the system offers effective and quality programs that support MIT’s educational mission. The Assistant Director offers resources and skills in the areas of recruitment and intake, event planning, organization activities support, educational and officer training, crisis response, and effective communication between MIT’s Division of Student Life (DSL) and the FSILG Community.

Principal Duties and Responsibilities

• Advise Panhel, MGC, and LGC governing boards and individual board members in all areas of management and programming, including oversight of recruitment/intake programs, new member education programs, and risk management programs. Attend weekly cabinet meetings and regularly scheduled council meetings.
• Advise the chapter/organization leaders of the Panhel, MGC, and LGC organizations in all areas of management and programming, including risk management, new member education programs, chapter and member development and facility maintenance. Meet regularly with each chapter/organization president. 
• Assist in and help coordinate the development and implementation of leadership training programs for fraternities, sororities, living groups, and their members, including community service programs, alumni/ae development, officer development and other leadership programs.
• Work closely with other members of the FSILG Office team to assist in the development of chapter/organization intervention and support strategies.
• Approve event registration processes for Panhel, LGC & MGC councils & chapters. Provide event registration training for student leaders in those councils.

• Collaborate with the Assistant Dean of the FSILG Office who advises MIT’s Interfraternity Council (IFC), as well as the Assistant Dean of the Office of Student Conduct (OSC) in advising and training the governing judicial boards for Panhel, MGC, and LGC, mediating complaints between MIT students and organizations, and advise individual students and student leaders, as appropriate.
• Assist in selection and training of the Graduate Resident Advisors (GRAs) and development and management of the GRA program.
• Supervise the GRAs that live in the Panhel and LGC houses.  This includes holding regular GRA cluster meetings and once a month one-on-one meetings.
• Collaborate with the FSILG Office team (Associate Dean/Director, Assistant Dean/IFC adviser, GAs/GRAs), DSL Partners (e.g. Student Activities Office and Undergraduate Residential Life) to ensure a diverse slate of programs and an open, welcome environment for all students in the FSILG community.
• Serve on Residential & Community Life and Division of Student Life (DSL)-wide committees as necessary.
• Assist in the follow up with Dean on Call issues as delegated by the Associate Dean.

• Assist Associate and Assistant Deans in their work with individual chapter/organization officers, the FCI, and the AILG Safety, Licensing and Inspection and Accreditation programs to ensure life-safety and risk management compliance. Work with chapters/organizations and MIT Facilities on move-in, move-out, and recruitment preparation support.

Supervision Received

Direct supervision is received from the Assistant Dean of Fraternities, Sororities, and Independent Living Groups.

Qualifications & Skills

MINIMUM REQUIRED EDUCATION AND EXPERIENCE:

Bachelor’s degree required. Minimum 2 years of academic administration, student services, or related work experience required.

Ideal candidates will exhibit a strong adherence to best practices, including AFA Core Competencies, NASPA and ACPA Professional Competency Areas for Student Affairs Practitioners, and CAS Standards. Qualified candidates will embrace a fast-paced, multi-task setting and have the flexibility to adapt to a rapidly changing environment.  Excellent interpersonal and communication skills are necessary. Experience and skills in conflict resolution, leadership training, public speaking and writing are necessary, as is good judgment and sensitivity in understanding and relating to students of various backgrounds.  Must possess the ability to articulate a student development philosophy in a high intensity academic environment.  Must be both team and service-oriented with the ability to work collaboratively with students, alumni, administration, and local officials.  Preference will be given to candidates with an appreciation for the value of the fraternal/sorority experience as a component of the college educational experience as well as the ability to be creative and innovative in support of the needs of the MIT campus community. The position requires the successful applicant to secure housing within close proximity to campus.  Evenings and weekend hours are necessary.

PREFERRED EDUCATION AND EXPERIENCE:

Master’s degree preferred, preferably in College Student Personnel, Higher Education Administration, or related field.

Apply Online: https://careers.peopleclick.com/careerscp/client_mit/external/search/search.html (Job ID #25403)

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in position descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job. 

Reports To:

Reports to the Supervisor of Nightwatch Operations. Will be primarily assigned to work in one or more specific dormitories but may be re- assigned to other dormitories on an as needed basis.

General Summary:

The Dormitory Patrol is responsible for monitoring the dormitories, enforcing security protocols and responding/reporting any unsafe incidents or conditions.

Primary Functions:

• Observe and patrol designated dormitory to prevent/report unlawful entry and vandalism.

• Monitor security cameras, fire and smoke alarms, window locks, interior and exterior lights.
• Reports any need for maintenance or repair.
• Responds to incidents of fire, medical emergency, flooding, water discharge, hazardous materials, and other incidents by contacting emergency personnel or other responders. Takes preliminary steps consistent with applicable training.
• Monitor two-way radio and respond to calls from the Operations Center and/or the Supervisor.
• Monitor residents and guests who are entering buildings and report all trespassers to the MIT Police.
• Approach and interact with students and visitors who are violating policies. Inform them of the policies and direct them to comply with the policies. When necessary, ask students or visitors to provide identification. Contact MIT Police whenever necessary.
• Submit scheduled written, electronic, and oral reports and provide information regarding unusual incidents.
• Perform resident lock outs.

License/Certification:

Drivers License preferred. (A Driver’s License is required in order to serve as the 10%er Dormitory Patrol on a shift.)

Years of Experience:

• One year of security experience or other relevant experience preferred
• One year experience working in a higher education residential environment preferred

• Customer service experience working in university or High School environment or other relevant work environment preferred

Education:

High School Diploma or equivalent required.

Moving Requirements:

Ability to move 50 pounds.

Working Conditions:

• Frequent prolonged periods of time of moving throughout the dormitory including ascending/descending stairs may be required.
• Personal Protective Equipment must be worn when required by the needs of the assignment.
• Required to wear Department provided uniform and carry guard tour device and two way radio.

Availability:

This is an essential position in accordance with the MIT Policy on Emergency Closing or Early Release. During emergencies, employees in this title are excused from their regularly scheduled work only with the specific authorization of their supervisors, regardless of any public announcement that the Institute is closed.

Common Requirements:

• Must treat colleagues, supervisors and all members of the MIT community in a professional and respectful manner. Acts in a manner that is consistent with the Department’s goal of providing high quality service to the Department’s customers. Must comply with all MIT and Department Policies and Procedures.
• Must have the sufficient language/communication skills to communicate with supervisor, colleagues and customers as required by the position. Must be able to read and understand written directions, safety signage and other documents. Must be able to use email, the IT equipment that is utilized for work order tracking software, and other types of job specific technology once Management has provided the necessary training.
• Must be able to successfully work independently and as a member of a team based on the varying nature of different tasks.Must report any unsafe conditions or hazards to immediate supervisor.This job description is intended to provide a summary of the position. It is not a complete list of all of the duties. An employee may be required to perform other duties that are related to the primary functions listed in the job description.
• MIT will conduct a background check (including checking criminal records) for finalists. For current MIT SEIU members, this background check will be done for finalists who are bidding for a promotion or for a voluntary transfer to another classification unit.

Apply Online: https://careers.peopleclick.com/careerscp/client_mit/external/search/search.html (Job ID #25674)

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in position descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.