Careers in the MIT Division of Student Life

Position Overview:

The S3 Assistant Dean will join a well established, highly utilized team to support our students in the intersections of their academic and personal lives. The S3 Assistant Dean offers advice and support to enhance student success and provides assistance for students whose personal concerns may interfere with their ability to engage fully in Institute life. The Dean meets individually with students on personal and academic issues, and provides broad outreach programming to facilitate connections across MIT’s student, staff and faculty community.  The Assistant Dean will also assist in developing protocols and programs that impact students in the broad MIT community. In addition, the Assistant Dean serves as a consultant to faculty, instructors, or staff who have concerns about students’ well-being or academic progress.”As delegated by the Associate Dean and Director of S3 or Senior Associate Dean and Director assists in crisis situations with senior administrators to assess student situations and determine appropriate referral or resources.

Principal Duties and Responsibilities (Essential Functions**):

• Advise students about their personal, academic and social concerns.  Works closely with other support offices when students are struggling including MIT Health, the CARE Team, Residential and Community Life, and the Undergraduate Advising Center.
• Represents S3 at MIT programs, activities and meetings, such as Campus Preview Weekend, panel discussions, and department faculty meetings. Attends meetings of the faculty Committee on Academic Performance as a resource providing supplemental information on individual student cases.
• Serves as a resource to students who are experiencing academic difficulty, and functions as a liaison to faculty advisors, faculty, administrators and departments.
• As delegated by the Associate Dean and Director, assists in crisis situations with senior administrators to quickly assess student situations and determine the next steps.  
• Serves as a S3 connector to support Residential House Teams and Departments.
• Maintains on-going and effective working relationships with key student offices on campus to facilitate referral of students.  Key partners include:  MIT Health, MIT Police, International Students Office, Registrar, Student Financial Services, and various offices within the Division of Student Life.
• Other responsibilities as assigned by the Associate Dean and Director of S3.

Supervision Received:

Supervision received from the Associate Dean and Director, Student Support Services.

Supervision Exercised:

N/A

Qualifications & Skills:

MINIMUM REQUIRED EDUCATION AND EXPERIENCE:

A Masters degree, preferably in counseling, psychology or education is required and at least four years of counseling experience and a PhD/PsyD is preferred. Experience in higher education is desired.  Excellent interpersonal, writing and listening skills are required.  Must have the ability to deal with intense and sensitive situations.  Should be thorough, attentive and resourceful.  Must have the ability to take initiative, plan, develop and execute on projects while working in a high pressure, dynamic environment.

PREFERRED EDUCATION AND EXPERIENCE:

PhD/PsyD is preferred. 

Experience in Higher Education

Apply Online: https://careers.peopleclick.com/careerscp/client_mit/external/search/search.html (Job ID #25582)

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in position descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

Position Overview:

MIT’s Endicott House is a multi‑million‑dollar residential conference and hospitality center with a dual mission: to serve the MIT community as a premier venue for Institute programs, retreats, and educational gatherings, while also welcoming external clients seeking a unique and exceptional setting.

Situated on 25 acres of gardens and woodlands designed by Frederick Law Olmsted and known for its exceptional cuisine, the Endicott House combines a majestic setting with world class service..

We are seeking a visionary, entrepreneurial leader to serve as General Manager. The GM will ensure the highest standards of hospitality operations while developing a sustainable, self‑supporting long‑term business model that strengthens Endicott’s ability to serve MIT and thrive in the external market.

The General Manager has full accountability for staff culture and morale, strategic vision, revenue growth, and cost management for a ~$3.5M operation, as well as identifying facility modification or enhancement opportunities that advance the House’s mission.

Principal Duties and Responsibilities:

Team Leadership & Organizational Management

• Set the vision, standards, and overall leadership direction for a workforce of approximately 30 MIT benefits‑eligible employees and approximately 20 MITemps, with direct management responsibility for the senior team leaders who oversee day‑to‑day staff supervision and development.
• Inspire and motivate staff at all levels, fostering high morale, teamwork, and a shared sense of purpose.
• Build a high‑performing leadership team focused on accountability, innovation, and collaboration.
• Foster a culture of ownership, operational excellence, and continuous improvement.

Strategic Leadership & Vision

• Partner with the Endicott House Board of Governors and MIT leadership to develop a business strategy that supports and advances the mission of MIT and the Endicott House.
• Define and articulate a compelling long‑term vision for the House as a premier destination for MIT programs and external clients.
• Envision innovative opportunities for leveraging Endicott’s historic assets, brand, and MIT affiliation to expand impact and revenue.
• Serve as the senior leader responsible for shaping strategic direction across all operational and revenue‑generating functions.

Revenue Growth & Entrepreneurship

• Identify and develop new revenue streams, including expanded offerings, new market segments, partnerships, and innovative uses of the facility.
• Drive top‑line revenue growth while balancing mission, guest experience, and financial sustainability.
• Lead sales and marketing strategy, including oversight of conference sales, pricing, market positioning, and demand generation.
• Bring an entrepreneurial mindset to testing, piloting, and scaling new business ideas.

Financial & Operational Accountability

• Full P&L responsibility for a multi‑million‑dollar hospitality operation.
• Develop and manage annual operating and capital budgets; proactively manage operating expenses and margins.
• Maximize utilization of current staff and resources while maintaining service excellence.
• Establish and track clear performance metrics.

Hospitality Operations & Guest Experience

• Oversee all aspects of day‑to‑day operations including lodging, food and beverage, events, facilities, maintenance, and grounds.
• Ensure Endicott House delivers an exceptional, mission‑aligned guest experience for both MIT and external clients.
• Maintain professional standards, operating procedures, and service quality consistent with MIT’s reputation.

Facilities, Sustainability & Community Engagement

• Oversee stewardship of historic facilities across a 25‑acre campus, ensuring long‑term preservation and operational reliability.
• Align operations with MIT sustainability goals.
• Serve as a visible ambassador to campus partners, the local community, and the Town of Dedham.

Supervision Received:

Reports to Director, DSL Business Services & Technology and works closely with Endicott House Board of Governors

Supervision Exercised:

Provides direct supervision to Executive Chef, Director of Sales, Director of Marketing,  Maintenance Supervisor and Director, Food & Beverages

Qualifications & Skills:

MINIMUM REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree in hospitality, business, or a related field (or equivalent experience). Minimum seven years experience required. 
• Demonstrated success leading a hospitality, conference center, hotel, or destination business with full P&L responsibility.
• Strong entrepreneurial orientation—experience launching, growing, or transforming a business or revenue center.
• Deep understanding of hospitality operations, including food & beverage, events, facilities, and guest services.
• Proven ability to drive revenue growth while managing costs in a complex operating environment.
• Exceptional leadership, communication, and stakeholder‑management skills.
• Financial sophistication, including budgeting, forecasting, and performance measurement.

Apply Online: https://careers.peopleclick.com/careerscp/client_mit/external/search/search.html (Job ID #25574)

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in position descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

General Summary:

Responsible for providing administrative and operational support for the graduate residence on behalf of Housing and Residential Services (HRS), Division of Student Life (DSL). Works closely with the Housing Operations Managers and Housing Unit-12 staff to provide customer oriented services including check-in and check-outs, record keeping, mail and package handling, and guest/visitor policies for residents and live-in staff. Conducts Break Officer support for staff breaks and meals, covers desk shifts for weekly desk staff to support vacations, sick time, and emergencies.

Primary Functions:

• Receive and process resident mail and packages for all residents.
• Provide email notifications to residents of package arrivals.
• Conduct check-in and check-out procedures to include verifying arrival dates, providing room access keys/packets, and ensuring forwarding address at check-out.
• Assist House Operations Manager in tracking of reported maintenance work orders, and notification for access to resident rooms for external contractors.
• Sign for, inventory, and track duplicate room keys used for lock-out procedures. Issue lock-out keys to verified residents and track status of keys during shift.
• Prepare key packages for move-in and record issuing of key and check-in to the residential hall via check-in platform.
• Receive and record key and check out the resident(s) when the housing lease has ended.
• Input, track, monitor, and update all records for accuracy for key(s) issued, check-in, check-out, and number of residents in space on a monthly basis and provide a written report to the HRS Desk Services supervisors.
• Support implementation of resident guest policies by checking in and out all guests using Omnigo Reporting Software to ensure only authorized individuals are permitted to enter the residence hall and report all trespassers to the MIT Police.
• Observe GENETEC security cameras and fire and smoke alarm panels and notify Housing Unit-12 or MIT emergency services in the event of a security or safety issue.
• Assist HRS Desk Services supervisors with on-boarding and training of new staff and existing staff to assist in transition to a new position or enable movement of staff for operational needs.
• Notify other desk staff and HRS Desk Services supervisors of any pertinent issues that may have occurred during your shift.
• Assist HRS Desk Services supervisors as a Break Officer in providing desk coverage to enable staff breaks without closing desks during weekday operating hours.
• Expected to work Institute holidays and cover shifts during special closings.

Contacts Required to Perform Duties:

Desk Associates are required to conduct positive interactions with numerous residential and campus partners to be successful. These partners include but are not limited to students, family members, HRS and DSL staff, MIT faculty, Facilities staff, contractors. Desk Associates may also have contact with emergency personnel including the Cambridge Fire Department, MIT and Cambridge Police Departments, and Cambridge/Boston Department of Public Works.

Years of Experience:

Customer service or office experience preferred. Strong verbal, interpersonal, and written communication skills and strong customer service orientation is required as is the desire to work in a collaborative environment. Have excellent organizational and problem-solving skills and the ability to handle multiple tasks, set priorities, work independently, and work in a fast-paced environment. Demonstrate experience with the use of web-based programs including email and Microsoft Office Suite. Ability to work in a diverse community and treat all residents, guests, and staff with respect regardless of race, gender, sexual orientation, beliefs, abilities or disabilities, or position or rank within the department.

Competencies:

• Ability to achieve success in new initiatives and processes by demonstrating commitment to action, information seeking, and service to students.
• Competency in both analytical and conceptual thinking.
• Ability to influence others through thoughtful collaboration and engagement in teamwork.
• Experience with computer software (Word & Excel), email, electronic work order tracking systems essential, and web-based technology.
• Demonstrated experience and success working in a multicultural environment with a clear understanding of diversity, social justice, and inclusion in both student and workplace settings.

Education:

High school diploma or equivalent required. Bachelor’s degree strongly preferred with emphasis on customer-service or operations.

Moving Requirement:

Ability to move 50 pounds

Working Conditions:

Frequent moving or remaining stationary for extended periods of time may be required. Ability to ascend and descend stairs

Availability:

This position is a full-time position. This position is designated as essential personnel in accordance with the MIT Policy on Emergency Closing or Early Release. During emergencies, employees in this title are excused from their regularly scheduled work only with the specific authorization of their supervisors, regardless of any public announcement that the Institute is closed.

Common Requirements:

• Must treat colleagues, supervisors and all members of the MIT community in a professional and respectful manner. Acts in a manner that is consistent with the Department’s goal of providing high quality service to the Department’s customers. Must comply with all MIT and Department Policies and Procedures.
• Must have the sufficient language/communication skills to communicate with supervisor, colleagues and customers as required by the position. Must be able to read and understand written directions, safety signage and other documents. Must be able to use email, the IT equipment that is utilized for work order tracking software, and other types of job specific technology once Management has provided the necessary training.
• Must be able to successfully work independently and as a member of a team based on the varying nature of different tasks.
• Must report any unsafe conditions or hazards to immediate supervisor.
• This job description is intended to provide a summary of the position. It is not a complete list of all of the duties. An employee may be required to perform other duties that are related to the primary functions listed in the job description.
• MIT will conduct a background check (including checking criminal records) for finalists. For current MIT SEIU members, this background check will be done for finalists who are bidding for a promotion or for a voluntary transfer to another classification unit.

Apply Online: https://careers.peopleclick.com/careerscp/client_mit/external/search/search.html (Job ID #25483)

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in position descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job. 

Position Overview

Reporting to the Assistant Dean of the Fraternities, Sororities, and Independent Living Groups (FSILGS) Office, the Assistant Director provides primary support and advisement to MIT’s Panhellenic Association (Panhel), Multicultural Greek Council (MGC) and Living Group Council (LGC) and the individual chapters and living groups that are recognized under these governing councils, particularly in the areas of leadership, organizational development, and chapter and community programming. The Assistant Director works with Panhel’s seven sororities, MGC’s six fraternities and sororities and LGC’s five independent living groups in collaboration with their governing councils to strengthen the ongoing viability of the FSILG community and to ensure the system offers effective and quality programs that support MIT’s educational mission. The Assistant Director offers resources and skills in the areas of recruitment and intake, event planning, organization activities support, educational and officer training, crisis response, and effective communication between MIT’s Division of Student Life (DSL) and the FSILG Community.

Principal Duties and Responsibilities

• Advise Panhel, MGC, and LGC governing boards and individual board members in all areas of management and programming, including oversight of recruitment/intake programs, new member education programs, and risk management programs. Attend weekly cabinet meetings and regularly scheduled council meetings.
• Advise the chapter/organization leaders of the Panhel, MGC, and LGC organizations in all areas of management and programming, including risk management, new member education programs, chapter and member development and facility maintenance. Meet regularly with each chapter/organization president. 
• Assist in and help coordinate the development and implementation of leadership training programs for fraternities, sororities, living groups, and their members, including community service programs, alumni/ae development, officer development and other leadership programs.
• Work closely with other members of the FSILG Office team to assist in the development of chapter/organization intervention and support strategies.
• Approve event registration processes for Panhel, LGC & MGC councils & chapters. Provide event registration training for student leaders in those councils.

• Collaborate with the Assistant Dean of the FSILG Office who advises MIT’s Interfraternity Council (IFC), as well as the Assistant Dean of the Office of Student Conduct (OSC) in advising and training the governing judicial boards for Panhel, MGC, and LGC, mediating complaints between MIT students and organizations, and advise individual students and student leaders, as appropriate.
• Assist in selection and training of the Graduate Resident Advisors (GRAs) and development and management of the GRA program.
• Supervise the GRAs that live in the Panhel and LGC houses.  This includes holding regular GRA cluster meetings and once a month one-on-one meetings.
• Collaborate with the FSILG Office team (Associate Dean/Director, Assistant Dean/IFC adviser, GAs/GRAs), DSL Partners (e.g. Student Activities Office and Undergraduate Residential Life) to ensure a diverse slate of programs and an open, welcome environment for all students in the FSILG community.
• Serve on Residential & Community Life and Division of Student Life (DSL)-wide committees as necessary.
• Assist in the follow up with Dean on Call issues as delegated by the Associate Dean.

• Assist Associate and Assistant Deans in their work with individual chapter/organization officers, the FCI, and the AILG Safety, Licensing and Inspection and Accreditation programs to ensure life-safety and risk management compliance. Work with chapters/organizations and MIT Facilities on move-in, move-out, and recruitment preparation support.

Supervision Received

Direct supervision is received from the Assistant Dean of Fraternities, Sororities, and Independent Living Groups.

Qualifications & Skills

MINIMUM REQUIRED EDUCATION AND EXPERIENCE:

Bachelor’s degree required. Minimum 2 years of academic administration, student services, or related work experience required.

Ideal candidates will exhibit a strong adherence to best practices, including AFA Core Competencies, NASPA and ACPA Professional Competency Areas for Student Affairs Practitioners, and CAS Standards. Qualified candidates will embrace a fast-paced, multi-task setting and have the flexibility to adapt to a rapidly changing environment.  Excellent interpersonal and communication skills are necessary. Experience and skills in conflict resolution, leadership training, public speaking and writing are necessary, as is good judgment and sensitivity in understanding and relating to students of various backgrounds.  Must possess the ability to articulate a student development philosophy in a high intensity academic environment.  Must be both team and service-oriented with the ability to work collaboratively with students, alumni, administration, and local officials.  Preference will be given to candidates with an appreciation for the value of the fraternal/sorority experience as a component of the college educational experience as well as the ability to be creative and innovative in support of the needs of the MIT campus community. The position requires the successful applicant to secure housing within close proximity to campus.  Evenings and weekend hours are necessary.

PREFERRED EDUCATION AND EXPERIENCE:

Master’s degree preferred, preferably in College Student Personnel, Higher Education Administration, or related field.

Apply Online: https://careers.peopleclick.com/careerscp/client_mit/external/search/search.html (Job ID #25403)

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in position descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.