Careers in the MIT Division of Student Life

General Summary:

Responsible for providing administrative and operational support for the graduate residence on behalf of Housing and Residential Services (HRS), Division of Student Life (DSL). Works closely with the Housing Operations Managers and Housing Unit-12 staff to provide customer oriented services including check-in and check-outs, record keeping, mail and package handling, and guest/visitor policies for residents and live-in staff. Conducts Break Officer support for staff breaks and meals, covers desk shifts for weekly desk staff to support vacations, sick time, and emergencies.

Primary Functions:

• Receive and process resident mail and packages for all residents.
• Provide email notifications to residents of package arrivals.
• Conduct check-in and check-out procedures to include verifying arrival dates, providing room access keys/packets, and ensuring forwarding address at check-out.
• Assist House Operations Manager in tracking of reported maintenance work orders, and notification for access to resident rooms for external contractors.
• Sign for, inventory, and track duplicate room keys used for lock-out procedures. Issue lock-out keys to verified residents and track status of keys during shift.
• Prepare key packages for move-in and record issuing of key and check-in to the residential hall via check-in platform.
• Receive and record key and check out the resident(s) when the housing lease has ended.
• Input, track, monitor, and update all records for accuracy for key(s) issued, check-in, check-out, and number of residents in space on a monthly basis and provide a written report to the HRS Desk Services supervisors.
• Support implementation of resident guest policies by checking in and out all guests using Omnigo Reporting Software to ensure only authorized individuals are permitted to enter the residence hall and report all trespassers to the MIT Police.
• Observe GENETEC security cameras and fire and smoke alarm panels and notify Housing Unit-12 or MIT emergency services in the event of a security or safety issue.
• Assist HRS Desk Services supervisors with on-boarding and training of new staff and existing staff to assist in transition to a new position or enable movement of staff for operational needs.
• Notify other desk staff and HRS Desk Services supervisors of any pertinent issues that may have occurred during your shift.
• Assist HRS Desk Services supervisors as a Break Officer in providing desk coverage to enable staff breaks without closing desks during weekday operating hours.
• Expected to work Institute holidays and cover shifts during special closings.

Contacts Required to Perform Duties:

Desk Associates are required to conduct positive interactions with numerous residential and campus partners to be successful. These partners include but are not limited to students, family members, HRS and DSL staff, MIT faculty, Facilities staff, contractors. Desk Associates may also have contact with emergency personnel including the Cambridge Fire Department, MIT and Cambridge Police Departments, and Cambridge/Boston Department of Public Works.

Years of Experience:

Customer service or office experience preferred. Strong verbal, interpersonal, and written communication skills and strong customer service orientation is required as is the desire to work in a collaborative environment. Have excellent organizational and problem-solving skills and the ability to handle multiple tasks, set priorities, work independently, and work in a fast-paced environment. Demonstrate experience with the use of web-based programs including email and Microsoft Office Suite. Ability to work in a diverse community and treat all residents, guests, and staff with respect regardless of race, gender, sexual orientation, beliefs, abilities or disabilities, or position or rank within the department.

Competencies:

• Ability to achieve success in new initiatives and processes by demonstrating commitment to action, information seeking, and service to students.
• Competency in both analytical and conceptual thinking.
• Ability to influence others through thoughtful collaboration and engagement in teamwork.
• Experience with computer software (Word & Excel), email, electronic work order tracking systems essential, and web-based technology.
• Demonstrated experience and success working in a multicultural environment with a clear understanding of diversity, social justice, and inclusion in both student and workplace settings.

Education:

High school diploma or equivalent required. Bachelor’s degree strongly preferred with emphasis on customer-service or operations.

Moving Requirement:

Ability to move 50 pounds

Working Conditions:

Frequent moving or remaining stationary for extended periods of time may be required. Ability to ascend and descend stairs

Availability:

This position is a full-time position. This position is designated as essential personnel in accordance with the MIT Policy on Emergency Closing or Early Release. During emergencies, employees in this title are excused from their regularly scheduled work only with the specific authorization of their supervisors, regardless of any public announcement that the Institute is closed.

Common Requirements:

• Must treat colleagues, supervisors and all members of the MIT community in a professional and respectful manner. Acts in a manner that is consistent with the Department’s goal of providing high quality service to the Department’s customers. Must comply with all MIT and Department Policies and Procedures.
• Must have the sufficient language/communication skills to communicate with supervisor, colleagues and customers as required by the position. Must be able to read and understand written directions, safety signage and other documents. Must be able to use email, the IT equipment that is utilized for work order tracking software, and other types of job specific technology once Management has provided the necessary training.
• Must be able to successfully work independently and as a member of a team based on the varying nature of different tasks.
• Must report any unsafe conditions or hazards to immediate supervisor.
• This job description is intended to provide a summary of the position. It is not a complete list of all of the duties. An employee may be required to perform other duties that are related to the primary functions listed in the job description.
• MIT will conduct a background check (including checking criminal records) for finalists. For current MIT SEIU members, this background check will be done for finalists who are bidding for a promotion or for a voluntary transfer to another classification unit.

Apply Online: https://careers.peopleclick.com/careerscp/client_mit/external/search/search.html (Job ID #24986)

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in position descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job. 

Position Overview

Reporting to the Assistant Dean of the Fraternities, Sororities, and Independent Living Groups (FSILGS) Office, the Assistant Director provides primary support and advisement to MIT’s Panhellenic Association (Panhel), Multicultural Greek Council (MGC) and Living Group Council (LGC) and the individual chapters and living groups that are recognized under these governing councils, particularly in the areas of leadership, organizational development, and chapter and community programming. The Assistant Director works with Panhel’s seven sororities, MGC’s six fraternities and sororities and LGC’s five independent living groups in collaboration with their governing councils to strengthen the ongoing viability of the FSILG community and to ensure the system offers effective and quality programs that support MIT’s educational mission. The Assistant Director offers resources and skills in the areas of recruitment and intake, event planning, organization activities support, educational and officer training, crisis response, and effective communication between MIT’s Division of Student Life (DSL) and the FSILG Community.

Principal Duties and Responsibilities

• Advise Panhel, MGC, and LGC governing boards and individual board members in all areas of management and programming, including oversight of recruitment/intake programs, new member education programs, and risk management programs. Attend weekly cabinet meetings and regularly scheduled council meetings.
• Advise the chapter/organization leaders of the Panhel, MGC, and LGC organizations in all areas of management and programming, including risk management, new member education programs, chapter and member development and facility maintenance. Meet regularly with each chapter/organization president. 
• Assist in and help coordinate the development and implementation of leadership training programs for fraternities, sororities, living groups, and their members, including community service programs, alumni/ae development, officer development and other leadership programs.
• Work closely with other members of the FSILG Office team to assist in the development of chapter/organization intervention and support strategies.
• Approve event registration processes for Panhel, LGC & MGC councils & chapters. Provide event registration training for student leaders in those councils.

• Collaborate with the Assistant Dean of the FSILG Office who advises MIT’s Interfraternity Council (IFC), as well as the Assistant Dean of the Office of Student Conduct (OSC) in advising and training the governing judicial boards for Panhel, MGC, and LGC, mediating complaints between MIT students and organizations, and advise individual students and student leaders, as appropriate.
• Assist in selection and training of the Graduate Resident Advisors (GRAs) and development and management of the GRA program.
• Supervise the GRAs that live in the Panhel and LGC houses.  This includes holding regular GRA cluster meetings and once a month one-on-one meetings.
• Collaborate with the FSILG Office team (Associate Dean/Director, Assistant Dean/IFC adviser, GAs/GRAs), DSL Partners (e.g. Student Activities Office and Undergraduate Residential Life) to ensure a diverse slate of programs and an open, welcome environment for all students in the FSILG community.
• Serve on Residential & Community Life and Division of Student Life (DSL)-wide committees as necessary.
• Assist in the follow up with Dean on Call issues as delegated by the Associate Dean.

• Assist Associate and Assistant Deans in their work with individual chapter/organization officers, the FCI, and the AILG Safety, Licensing and Inspection and Accreditation programs to ensure life-safety and risk management compliance. Work with chapters/organizations and MIT Facilities on move-in, move-out, and recruitment preparation support.

Supervision Received

Direct supervision is received from the Assistant Dean of Fraternities, Sororities, and Independent Living Groups.

Qualifications & Skills

MINIMUM REQUIRED EDUCATION AND EXPERIENCE:

Bachelor’s degree required. Minimum 2 years of academic administration, student services, or related work experience required.

Ideal candidates will exhibit a strong adherence to best practices, including AFA Core Competencies, NASPA and ACPA Professional Competency Areas for Student Affairs Practitioners, and CAS Standards. Qualified candidates will embrace a fast-paced, multi-task setting and have the flexibility to adapt to a rapidly changing environment.  Excellent interpersonal and communication skills are necessary. Experience and skills in conflict resolution, leadership training, public speaking and writing are necessary, as is good judgment and sensitivity in understanding and relating to students of various backgrounds.  Must possess the ability to articulate a student development philosophy in a high intensity academic environment.  Must be both team and service-oriented with the ability to work collaboratively with students, alumni, administration, and local officials.  Preference will be given to candidates with an appreciation for the value of the fraternal/sorority experience as a component of the college educational experience as well as the ability to be creative and innovative in support of the needs of the MIT campus community. The position requires the successful applicant to secure housing within close proximity to campus.  Evenings and weekend hours are necessary.

PREFERRED EDUCATION AND EXPERIENCE:

Master’s degree preferred, preferably in College Student Personnel, Higher Education Administration, or related field.

Apply Online: https://careers.peopleclick.com/careerscp/client_mit/external/search/search.html (Job ID #25403)

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in position descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job. 

Position Overview

Assists Students Support Services in accomplishing its mission to promote the academic success and holistic wellbeing of students. Provides assistance with the daily administrative functions of Student Support Services (S3) and administrative support to a staff of 9.  Primary areas of responsibility include serving as the first point of contact at Student Support Services front desk, and back-up for Disability and Access Services (DAS) front desk; monitoring office email account and virtual drop-in system; scheduling appointments; maintaining students’ records; providing technical support for the office including maintaining S3’s database and website; coordinating S3 advertising and communications to the community; and other day-to-day administrative and financial functions.

Principal Duties and Responsibilities

• Serves as the first point of contact for Student Support Services front desk and back-up for Disability and Access Services (DAS), addressing the needs of both students and visitors, in-person and on the phone.

• Monitors and responds to office email, schedules appointments, or refers students appropriately, distinguishing between emergencies and non-critical situations. 

• Monitors virtual drop-in system, assigning students to appropriate staff.
• Manages the calendars for S3 staff and shared resources. Has responsibility for scheduling student appointments and other meetings for the deans.

• Provides information to students and other Institute personnel on S3 and Institute policies and procedures regarding leaves and returns, excused absences, and other office functions.  

• Accountable for maintaining FileMaker database of student records, including data entry, securing and filing confidential documents.

• Coordinates the day-to-day administrative and financial operation of the office including maintaining service contracts, initiating service calls, and ordering supplies.

• Provides technical support to S3 and assists with maintenance of S3 FileMaker database and website.

• Assists with advertising and communicating S3 news and programs to the community through social media, and by drafting and designing materials such as posters and flyers.
•  
• Assists with organizing events and programs originating in S3.

• Performs other duties as assigned and engages in projects under the direction of the Assistant Dean and Associate Director of S3.

Supervision Received:

Day to day supervision is received by the Assistant Dean and Associate Director of S3.

Supervision Exercised

None.

Qualifications & Skills

MINIMUM REQUIRED EDUCATION AND EXPERIENCE:

High school diploma or equivalent required. Minimum 3 years of administrative, office, or related experience required. Must possess strong interpersonal and communication skills, and be willing to be the friendly and welcoming face of S3.  Must be sensitive to individuals in distress; use excellent judgment and discretion in handling confidential information.  Attention to detail and strong organizational skills are critical. Demonstration of initiative, flexibility and ability to work in a high energy, dynamic environment is necessary.

PREFERRED EDUCATION AND EXPERIENCE:

A bachelor’s degree is preferred. Knowledge of MIT or experience in higher ed. is desired. A desire to work in a service-oriented office, with a diverse student body and staff is essential.  Experience with FileMaker highly desired.

Apply Online: https://careers.peopleclick.com/careerscp/client_mit/external/search/search.html (Job ID #25406)

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in position descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job. 

Position Overview

The Night Supervisor of Operations/Night Watch 3rd Shift assists the Assistant Director of 3rd Shift Operations and Training in efficiently addressing all evening and overnight housing needs including weekends and holidays. This also includes assisting in the management and supervision of the Night Watch Program. This program provides us with dormitory patrol personnel that do overnight security tours throughout all undergraduate and graduate houses.  Evening and overnight operational support will require responding to all dispatched housing related calls which may require evaluation for the appropriate response. This includes all operational issues, including fire alarms, floods and medical emergencies. Ability to work collaboratively with all members of the Division of Student Life, Department of Facilities, MIT Police, Students, as well as other administrative offices as part of an overall institutional effort to provide integrated, seamless service to residents.

Principal Duties and Responsibilities

• Perform daily office tasks such as setting up for the scheduled night watch shift; setting up keys, downloading wands, reviewing tour sheets and updating attendance and overtime records.
• Provide onsite management and operational coverage for all shifts, including weekends and holidays. Therefore may have to cover other shifts than your designated shift.
• Supervise Dormitory Patrol, Maintenance Mechanics and House Keepers.
• Respond to all Housing related calls; lock-outs, plumbing, electrical, HVAC issues, etc…
• Respond to emergencies and provide for additional staffing as required.
• Provide reports on evening operations that are accurate, well documented and serve as a valuable information source. Including Incident Reports.
• Work with and support outside desk security staff and supervisors.
• Submit payroll for night watch personal, which includes keeping accurate overtime and payroll records.
• Work with MIT Police, Facilities and other departments and outside agencies as needed.
• Perform well-being checks following set procedures.
• May be expected to perform a series of security and supervisory rounds throughout the Housing system each night.
• Assist in implementing programs, policies and procedures as directed.
• Designated essential personal in all MIT emergency situations.
• Oversee the maintenance of all housing vehicles including keeping them clean and organized.
• Maintain electronic hardware including technology hardware and radios. 
• Training and development of Dorm Patrol including Onboarding new staff.
• Document and initiate progressive discipline as needed. 
• Operate security system/monitor all security cameras and systems.
• Track and review all online maintenance requests.
• Responsible for issued keys and follow set key policy and procedures.
• Maintain all night watch, maintenance mechanic and house keeper uniform records and order uniforms as needed.
• Participate in the interview process for service staff employees.
• Must assist Dormitory Patrol Staff with computer and software support as needed.

Supervision Received

Supervision is received from the Assistant Director of 3rd Shift Operations and Training.

Supervision Exercised

Supervise, coach, discipline, assign, scheduling for all Evening and Night Staff including Maintenance Mechanics Housekeepers and all Dormitory Patrol Staff. This also includes nightly supervisory rounds as directed by Assistant Director of 3rd Shift Operations. Understand progressive discipline and able to initiate as needed.

Contacts Required to Perform Duties

Department of Student Life staff including Heads of House, House Directors, Assistant Directors, House Managers, Area Directors, and Dean’s. Department of Facilities, MIT Police, Conference Services, EHS, and other members of the MIT community as required. Cambridge Fire, Cambridge Police and other agencies as required.

Qualifications & Skills

MINIMUM REQUIRED EDUCATION AND EXPERIENCE:

Education: High school diploma or equivalent required.

Experience: Minimum of three years of experience in the area of security, emergency response, and building facilities is required. Experience in administrative of college/university facilities management services, including supervision in the union environment preferred. Excellent organizational skills and the ability to handle multiple tasks, set priorities, work independently, and work well in a fast pace environment. Must have strong planning, and problem solving skills. Must have the ability to perform as a first responder to offer direction and support for operational, security or medical emergencies. Ability to produce clear written and verbal communication, and ability to interact professionally with administrators, faculty, students and departmental personal.  Demonstrate experience with the use of web based programs including e-mail, word, excel, asset management and security systems.

Working Conditions: Frequent sitting, standing and walking may be required for long periods of time, ability to climb multiple levels of stairs. Ability to lift 50lbs. required to carry a department issued phone and two way radio.

Work Schedule: This position is classified as essential personnel which requires you to work all holidays and emergency closings. It is an irregular shift which requires you to be available to work all shifts including weekends and holidays.

PREFERRED EDUCATION AND EXPERIENCE:

Bachelor’s degree in a related field preferred.

Apply Online: https://careers.peopleclick.com/careerscp/client_mit/external/search/search.html (Job ID #25416)

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in position descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job. 

Position Overview

This is a full-time (10-month appointment) benefits eligible position. The Head Men’s Soccer Coach/Physical Education & Wellness Instructor responsibilities will include the management and oversight of all facets of the MIT Men’s Soccer program. Additional responsibilities include but are not limited to: administration, budget management, alumni stewardship, recruiting, scheduling of competitions, meet management, including hiring officials, team travel, weekly practice sessions, advising of students, and compliance with NCAA and conference rules and regulations. In addition, this position will include teaching responsibilities and instruction in the required physical education and wellness activities program. Additional responsibilities may include department-wide duties as assigned. 

Principal Duties and Responsibilities

• Leads a high-quality varsity program that is competitively challenging, well organized and administered, based on sound coaching techniques and instructional strategies, and has a positive retention rate.
• Oversight of all administrative aspects of the operation of a collegiate Men’s Soccer program. This includes but is not limited to developing budgets, defining expenses, on-going budget management, prompt reconciliation of team-related expense reports, appropriate organizational duties affiliated with facility usage, staff appointment, supervision and performance evaluation, practice planning and equipment management procedures.
• In conjunction with Assistant or Associate Director of Athletics, define budget needs including equipment, team travel, uniforms, and personnel. 
• In collaboration with Director of Athletics-Department Head and/or Assistant or Associate Director of Athletics, as well as other members of the athletic department, assist with fundraising responsibilities including building and maintaining relationships with Alumni through newsletters, phone-a-thons, and departmental Alumni activities. 
• Recruit academically qualified student-athletes to a highly selective science and engineering-oriented institution and maintain an appropriate number of student-athletes on the team. 
• Scheduling home and away contests including working with other host institutions and MIT personnel in event management. 
• Recruit, supervise, mentor, and evaluate assistant coaches. 
• Ensure proper safety precautions regarding student-athletes’ training and health are followed at all times including DAPER Risk Management procedures. 
• Demonstrates adherence to DAPER Risk Management procedures, as well as timely and effective communication with Sports Medicine to ensure the health and safety of the student-athletes.  
• Provide oversight of facilities to ensure the health and safety of users (i.e. the pool, electronic equipment).
• Teaches instructional activity courses in the required Physical Education and Wellness program. These duties include syllabus development, attendance, grading and attending meetings specific to physical education, wellness and curriculum development. 
• Awards up to four points per season in accordance with guidelines towards the general institute requirement of eight points through the Physical Education and Wellness Office for student participation in varsity athletics.
• Participate in collaborative activities across the Division for Student Life (DSL) and within the Department of Athletics, Physical Education and Recreation (DAPER) through service on committees and mentoring colleagues. 
• Provide team statistics and other relevant materials to Director of DAPER Athletics Communications.
• Adherence to regulations and completion of forms associated with MIT, conference, and national governance regulations at the NCAA Division III membership level.  
• Member in good standing in sport’s National Coaches Association or governing body. 
• Competent fulfillment of other administration duties as assigned. 

Supervision Received

Supervision is received from Assistant or Associate Director of Athletics and Director of Physical Education and Wellness.

Supervision Exercised

Supervision is exercised over Assistant Coach/es.

Annual Review

Annual Review process includes metrics from varsity athletics including student-athlete evaluation, self-evaluation, and administrator’s evaluation as well as physical education and wellness student feedback, observation, self-evaluation, and administrative duties.

Contacts Required to Perform Duties

DAPER contacts include but are not limited to: Physical Education and Wellness Office, Sports Administration, Office of Athletics Communications, Equipment, Facilities, Sports Medicine, and Business Office. MIT contacts include units within the Division of Student Life, Admissions Office, Alumni Office, Treasurer’s Office, Insurance and Legal Affairs, Procurement, Department of Facilities and Resource Development.    

Qualification & Skills

Three to five years coaching experience, preferably at the college or university level. A Bachelor’s degree is required: a Master’s degree is preferred. Degree(s) in Physical Education and Wellness or related field is highly desirable. Previous experience in teaching physical education and wellness activities is also preferred. Proven experience in recruiting to a highly selective institution desirable.  Administrative, interpersonal/communication skills and computer skills are essential. Appropriate certifications in First Aid, CPR, AED, and Biohazards are required within 30 days of hire. Employment is conditional upon successful completion of a background check. 

MIT is an Affirmative Action Equal Opportunity Employer.  Minorities and women are encouraged to apply. 

Application Procedure:

Applications will be accepted until the position is filled. Please submit cover letter, resume and names and contact information of three references.  

Apply Online: https://careers.peopleclick.com/careerscp/client_mit/external/search/search.html (Job ID #25418)

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in position descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.