Reporting a Maintenance Issue
I'm experiencing a problem with my room
- If it is a maintenance issue like heat or water, submit an online service request through Atlas (MIT certificates or credentials required).
- Once you submit an issue through this ticketing system, it will send you tracking information and will notify you when the issue is resolved.
- Contact your house operations manager directly.
- Problem still not resolved? Contact Housing & Residential Services.
What if I see a rodent or other pests in the building?
- If you see rodents or other pests, including bed bugs, tell your house operations manager immediately. Although all buildings adhere to regular extermination schedules, they will take further precautions if necessary.
- Always put garbage in cans, make sure food is in sealed containers, and keep kitchen areas clean.