DSL Open Positions














FSILGs

Associate Dean for Residential Life

Residential Life Programs

Core Function and Responsibility:

Reporting directly to the Senior Associate Dean for Residential Education, the Associate Dean provides strategic direction and leadership in establishing educational priorities and programming goals to support community building and individual student growth and development in undergraduate halls and houses in Residential Life. The Associate Dean works in partnership with undergraduate house teams to support them in their work with students, acclimate and offer continuing education opportunities for graduate resident advisors and resident peer mentors, supervise the live-in associate and assistant director staff, promote faculty involvement, provide leadership development for students and staff, enhance community building, promote student learning in the residence halls and houses, and oversee Residential Education first-year programs. The Associate Dean ensures the delivery of results with respect to educational initiatives in the residence halls and partners with Graduate Residential Life to ensure continuous and consistent program efforts in Residential Life at MIT.

Characteristic Duties and Responsibilities

  • Lead strategic planning efforts in establishing educational priorities, programming goals, and ongoing assessment of program effectiveness to support community building and individual student growth and development in undergraduate halls and houses.
  • Serve as a liaison and advisor to faculty undergraduate and graduate heads of house to ensure house-based programs and initiatives align with the goals of the Division of Student Life, promote student safety and wellbeing, community building, and student support, and to employ and assess effective risk management strategies. Maintain regular communication with Heads of House about relevant student and community information and initiatives.
  • Supervise and provide leadership to a team of 10 staff including 7 assistant directors/area directors and three associate directors/senior area directors. Provide guidance and support to staff, make final decisions on hiring, promotions, salary increases, and terminations within URL, pending the Senior Associate Dean’s approval. Provide staff development opportunities, evaluations, and on-going performance management.
  • Assist in orientating new and returning Heads of House and Associate Heads of House to ensure the successful functioning of the residential system.
  • Collaborate with Housing and Residential Services to oversee implementation of the Vice President’s housing assignment redesign effort for first-year housing assignments and move-in programs, including Welcome Week programs and I3 videos.
  • Discuss, plan and delegate major project assignments to URL staff; determine programmatic objectives and priorities, and coordinate area director special assignments.
  • Oversee and partner with student leaders and house teams to coordinate Residential Exploration (REX) and Campus Preview Weekend (CPW) program development.
  • In conjunction with faculty, facilitate increased educational programming in undergraduate residence halls and houses, particularly in an effort to increase faculty and staff contact in the student residences.
  • Oversee the Dean on Call program and serve as a secondary responder. Provide a channel for communication with affected students and student groups to ensure concerns are heard and addressed.
  • Advise and support self-governance in the houses, including advocacy and support for Dormitory Council.
  • Oversee the Graduate Resident Advisor program (GRA), including selection, training, communications, and budgeting.
  • Oversee the Resident Peer Mentor program (RPM), including selection, training, communications, and budgeting.
  • Oversee event registration management for undergraduate residence halls and houses.
  • Plan and implement first-year orientation events for Residential Education and first-year student retreats and coordinate residence-based first-year programs, including retreats, workshops, and seminars.
  • Manage the Residential Life budget and ensure that funds are spent carefully and that budget planning is aligned with both the DSL and MIT missions and the Residential Life strategic plan.
  • Develop and maintain a working environment that supports and advances the Institute’s commitment to collaborative working relationships within the Division of Student Life and other MIT administrative offices.
  • Provide direction to staff to promote and strengthen diversity and inclusion programs and initiatives among students and staff.
  • Serve as a Deputy Title IX coordinator for undergraduate students.
  • Co-chair the Division of Student Life’s Hazing Prevention and Education Committee, including overseeing prevention, outreach, and education efforts.
  • Assist the Senior Associate Dean for Residential Education in the development and implementation of strategic planning and assessment efforts and special projects, and represent Residential Education on Institute and Division committees as needed.

Supervision Received:

Direction is received from the Senior Associate Dean for Residential Education.

Supervision Exercised:

This position directly supervises the Undergraduate Residential Life Associate Directors/Senior Area Directors and Assistant Directors/Area Directors.

Qualifications

  • Master’s degree in related field preferred. Minimum of 7 years of progressive experience in student affairs required preferably in the design, coordination, and evaluation of Residential Life programs.
  • Previous supervisory experience of full-time professional staff with a proven ability to work collaboratively, raise issues, and facilitate decisions is required.
  • Strong understanding of student development and cultural change is essential.
  • Proven ability to work and lead in a cross-functional, fast-paced, educational environment is necessary.
  • Demonstrated success in the development of professional staff is highly desired.
  • Excellent written and oral communications skills; excellent interpersonal skills required.
  • Must be achievement oriented, with demonstrated ability to influence others.
  • Experience working with diverse student populations, strong organizational skills and collaborative skills are important considerations.
  • Direct knowledge and experience working with residential communities is highly desirable.
  • Widespread knowledge of student life and higher education is required.
  • Must be available to provide support for off-hours, weekends, and/or holidays as required.
  • Background check is required

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

Apply online. Job Code: 19202

Assistant Director, Student Wellbeing Programs

Student Support and Wellbeing

Overview, Functions, and Responsibilities:

The Office of Student Wellbeing (OSW) will advance the Division of Student Life’s leading goal of making MIT known for its culture of wellbeing. The OSW will be part of the Division of Student Life’s Student Support and Wellbeing (SSAW) team. The Assistant Director, Student Wellbeing Programs will serve as a founding member of the OSW and will be critical in developing a Wellbeing Lab within the campus student center. Together with the Associate Dean, Office of Student Wellbeing; Communications Manager, Student Wellbeing; and key campus stakeholders, this individual will contribute to shaping the mission, vision, and objectives of the OSW.

The Assistant Director, Student Wellbeing Programs will organize, create, and maintain Institute-wide health promotion efforts to foster an environment that promotes student success and wellbeing. Through the development of relationships with campus partners, this individual will be knowledgeable of current offerings and initiatives for students to develop their wellbeing and assist in unifying and coordinating these efforts, including peer education and the Wellbeing Ambassador program. Additionally, this person will envision and implement new opportunities and initiatives that promote wellbeing including contributing to the development of a curricular pathway that helps students map their wellbeing journey while at MIT. This person will utilize a public health approach that engages the community in individual, relational, and environmental change efforts to achieve the community’s goals. While undergraduate and graduate students are the primary focus of the initiatives of this position, this individual will also work collaboratively with faculty and staff to advance a culture of wellbeing.

Characteristic Duties:

  • Plan, implement, and assess theory-based and evidence-informed health promotion programs, strategies, initiatives, and services that promote student wellbeing.
  • Create a student wellbeing curricular pathway that guides students through opportunities to develop their wellbeing while at MIT.
  • Provide leadership for the Wellbeing Ambassador Program, including working with students, to advance a culture of wellbeing through peer education and leadership.
  • Develop and deliver trainings and other educational programs for faculty, staff, and students on topics of student wellbeing and support resources at MIT.
  • Serve as a resource for faculty, staff, and students on topics and inquiries related to student wellbeing.
  • Collaborate with campus partners to coordinate existing health promotion and wellbeing programs and initiatives for students.
  • Contribute to the planning, development, and programming, of a new Wellbeing Lab in the Stratton Student Center.
  • Engage in local and national conversations related to student wellbeing, particularly related to student mental health, including being familiar with national trends, data, and best practices.
  • Other responsibilities as assigned by the Associate Dean, Office of Student Wellbeing and the Senior Associate Dean, Student Support & Wellbeing.

Supervision Received:

Supervision is received from the Associate Dean, Office of Student Wellbeing.

Supervision Exercised:

Possible supervision of graduate interns.

Qualifications and Education:

  • Master’s degree preferred in public health, health promotion, health education, higher education, or related field with at least two years of experience in higher education or closely related setting.
  • Knowledgeable of and ability to apply theories related to health promotion, social change, behavior change, student development and public health in higher education
  • Ability to collect and synthesize information to develop health promotion initiatives and educational materials for a diverse community of faculty, staff, and students
  • Knowledge of the American College Health Association Standards of Practice for Health Promotion in Higher Education and other national best practices in higher education and health promotion
  • Commitment to social justice and cultural competence and the ability to work in a diverse environment
  • Ability to embrace change, ambiguity, and be flexible
  • Demonstrated computer proficiency
  • Written, oral, interpersonal communication skills
  • Ability to work as part of a collaborative team

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

Apply online. Job Code: 19380

Assistant Dean for LBGTQ+ Services, Womxn, and Gender

LBGTQ+Services

Overview, Functions, and Responsibilities:

LBGTQ+ Services, Womxn, and Gender supports numerous students and student organizations at MIT in order to foster equity, intersectionality, and the continuum of social justice. From individual student support to organizational development and institutional policy advocacy, LBGTQ+ Services, Womxn, and Gender' support, programming, and educational endeavors aim to enhance the experiences of marginalized gender identities, gender expressions, and sexual orientations of those at MIT. These communities include, but are not limited to, womxn, LBGTQ+, transgender, and non-binary individuals..

The Assistant Dean (AD) for LBGTQ+ Services, Womxn, and Gender provides opportunities for all student, and other members of the MIT community, to explore, organize, and promote learning around topics related to womxn, gender identity and expression, and sexual orientation. The office also facilitates a greater responsiveness to the needs of needs of marginalized gender identities, expressions, and sexual orientations. through education, outreach, and advocacy. While the focus of the position is working with students, the AD may occasionally become involved in work related to their areas of expertise that affect the MIT community at large.

The Position:

The Assistant Dean oversees the work of LBGTQ+ Services, Womxn, and Gender which serves the needs and interests of marginalized gender identities, expression, and sexual orientations as it relates to womxn and the intersection of these identities.

Essential functions include developing and providing intersectional training, programs, and educational materials on affirming womxn, and LBGTQ+ people to students, faculty, and staff. These functions can be divided into three areas:

Education and Outreach

  • The Assistant Dean sets the vision and strategic priorities for educational and outreach programs including peer education, social justice programming (in collaboration with the Office of Multicultural Programs and other campus partners) and serve as an instructor for related courses and training.
  • The AD develops assessment and marketing tools for educational programs, as well as LBGTQ+ Services, Womxn, and Gender events and activities.

Advocacy

  • The Assistant Dean advocates for the distinctive needs and concerns of womxn and the LGBTQ+ community at MIT.
  • The Assistant Dean contributes to the cultivation of a supportive, and inclusive educational environment across MIT by promoting awareness and understanding of issues and topics affecting marginalized gender identities, expressions, and sexual orientations including: cisgender womxn, transgender womxn, female coded individual, non-binary identities, and LBGTQ+ communities.
  • The Assistant Dean works with colleagues across MIT to increase the campus community's commitment to and ability to affirm – in classrooms, student groups and organizations, workplaces, and other MIT spaces – womxn and LBGTQ+ people and their experiences.
  • The Assistant Dean develops and implements a strategic plan for LBGTQ+ Services, Womxn, and Gender that builds on the vision for Intercultural Engagement.
  • The Assistant Dean attends committee meetings, takes walk-in appointments with students, represents LBGTQ+ Services, Womxn, and Gender across campus, and serves as the liaison with alumnx constituencies and outside organizations.
  • The AD establishes the strategic priorities for leadership development and advising of students who participate in LBGTQ+ Services, Womxn, and Gender programs and related student organizations, among other related duties.

Management and Operations

  • The Assistant Dean is responsible for general functions of LBGTQ+ Services, Womxn, and Gender including coordinating the development and maintenance of resources, including web resources, print resources, and the LBGTQ+ Services, Womxn, and Gender library.
  • The Assistant Dean is responsible for oversight of the management and operations of the Rainbow Lounge and the Cheney Room; the Assistant Dean assists in the management of the SPXCE Intercultural Center.
  • The Assistant Dean champions fundraising efforts related to the office.
  • The Assistant Dean may respond to crisis as needed.

Supervision Received:

The Assistant Dean reports to the Senior Associate Dean for Diversity and Community Involvement and has a formal ‘dotted line’ reporting relationship to the Associate Dean for Intercultural Engagement. The Assistant Dean is part of the Intercultural Engagement leadership team.

Supervision Exercised:

The Assistant Dean directly supervises the Assistant Director of Intercultural Engagement for LBGTQ+ Services, graduate interns and several student assistants.

Qualifications and Education:

  • Master’s degree in Higher Education Administration, Student Affairs, Higher Education Student Personnel Services, or closely related field preferred.
  • Experience working in a college or university setting.
  • Five years, progressive full-time experience in areas related to intercultural education and program administration.
  • Experience with supervision of professional staff, budget oversight and fundraising required.
  • Proven knowledge and a track record of successfully addressing issues regarding gender, womxn, trans, non-binary, and LBGTQ+ communities.
  • Understanding of the social justice frameworks and experience using these frameworks in program development and coordination.
  • Demonstrated ability to lead department strategic planning and implementation.
  • Leadership training and student organization advising experience; experience with peer education/facilitation programs.
  • Proven record of engaging students in program development and implementation.
  • Ability to connect with students and earn their trust while establishing and maintaining appropriate limits/boundaries.
  • Excellent interpersonal and conflict management skills; ability to identify both problems and potential solutions.
  • Ability to work collaboratively with others in an environment of multiple voices, stakeholders and perspectives; demonstrated effectiveness in working with diverse populations.
  • Ability to exercise a high level of discretion and confidentiality concerning all work-related information.
  • Ability to balance and satisfy competing deadlines and personalities, maintaining professionalism under pressure and in sensitive situations.
  • Excellent oral and written communication skills.
  • Ability to work independently and as a member of teams.
  • Proven knowledge and a track record of successfully addressing issues regarding gender, womxn, trans, non-binary, and LBGTQ+ communities. Experience with supervision of staff, budget oversight and fundraising. Leadership training and student organization advising experience. Strong problem solving ability; excellent interpersonal and conflict management ability. Effective in working collaboratively with multiple stakeholders.

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

Apply online. Job Code: 19424

Assistant Director of Residential Life/Area Director (AD)

Undergraduate Residential Life

Core Function and Responsibility

The MIT residential system has a long history of partnership among faculty, staff, and students to create a vibrant atmosphere for living and learning. Each house is led by a head of house, who leads a live-in house team comprised of an assistant director/Area Director (AD), graduate resident advisors (GRAs), and a house operations manager. In addition, students play a significant role in this partnership, building community in the residences through strong house governments, a resident peer mentor program, and a variety of other student-led activities and programs. The result is distinct residential communities that support diverse residence halls.

The assistant director of residential life/AD is a live-in professional responsible for furthering the educational mission of MIT, the Division of Student Life, and the Office of Undergraduate Residential Life, under the direction of the head of house in their respective living community and the associate dean for undergraduate residential life. Guided by the head of house, the assistant director/AD partners with the house team to build a sense of community that encourages personal growth, accountability, health and safety, and a sense of belonging. The assistant director/AD is also responsible for supporting housing services, including working with the head of house and student leaders on room assignments and with the house operations manager on the move-in/move-out process. As a member of the dean on call team, the assistant director/area director responds to student crises and emergency situations.

Characteristic Duties and Responsibilities

  • Work collaboratively with and support heads of house to manage day-to-day aspects of house life, where the assistant directors/ADSs are primarily responsible for:
    • Implementing and realizing the programmatic and student life priorities of the heads of house and the house team;
    • Advising and supporting students’ holistic development;
    • Serving as a referral agent to campus resources; and
    • Upholding MIT policies and practices consistently by having advising conversations with students or floors/entries and/or collaborating with the Office of Student Conduct to address student behavior concerns.
  • Engage students in cultivating a sense of belonging and an enriching living environment for all. Working with the house team, foster an inclusive living community that promotes respect, dignity, and a safe and secure environment.
  • Partner with the Head of House, the Division of Student Life staff, and other house team members to:
    • Implement graduate resident advisor and resident peer mentor selection, preparation, and ongoing education;
    • Promote community wellbeing, manage roommate conflicts and minor misconduct, and support students in distress;
    • Help orient and advise students in house leadership roles.
    • Work with the head of house to provide assistance and support to room assignment chairs who, with the house team, are responsible for coordinating house room assignment processes so that those processes are consistent with MIT housing assignment principles.
    • Coordiante with the heads of house to address issues related to the implementation of room-assignment processes, this is especially important when the Head of House or AD is new to the role
    • Coordinate with the head of house and house operations manager, to provide support for house-based Welcome Week and Orientation activities and programs
    • Partner with Student Support and Wellbeing to help students receive holistic, seamless, and comprehensive support
  • Serve as a primary responder in the Dean-on-Call rotation, addressing student crises and other critical incidents.
  • In accordance with requirements for reporting per Title IX, serve as a responsible employee, who is obligated to report incidents of sexual misconduct to the Title IX and Bias Response Office.
  • Serve on appropriate MIT and DSL committees, special projects, and participate in DSL special assignments.
  • As appropriate, serve in secondary assignment roles to facilitate skill growth and development, as well as building capacity across DSL.

Supervision Received

Direction is received from the Associate Dean for Undergraduate Residential Life.

Supervision Exercised

Not Applicable.

Qualifications

  • Master's preferred in higher education administration, social work, counseling, or other related fields.
  • Minimum two years of full-time experience in Residential Life/Student Affairs is required.
  • Candidate must possess experience in leadership development, advising, crisis intervention and response, counseling, and residential education.
  • Ability to work with students, colleagues, and faculty to build a welcoming living-learning residential community.

Term of Service

Appointed by the senior associate dean for residential education, assistant directors/ADs serve a one-year renewable appointment with an expected total 4-year term of employment. The position also has the possibility of a 5th year renewal dependent upon organizational needs. In consultation with the head of house, assistant director/ADs will have an annual performance review, conducted by the associate dean for undergraduate residential life. Assistant directors/ADs and their partners will undertake a background check prior to appointment. Employment is conditional upon the successful completion of a background check.

MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

Apply online. Job Code: 19429

Administrative Assistant II, Disability and Access Services

Disability and Access Services

Basic Functions and Responsibilities:

Performs administrative duties in support of Disability and Access Services (DAS). With extensive student contact, the administrative assistant plays a key role in ensuring access for qualified students with disabilities. Provides information, coordinates services, and responds to inquiries from MIT faculty, staff, students and family members, and the general public, requiring a broad understanding of MIT’s DAS Services and ADA policies and procedures. Provides ancillary coverage to Student Support Services (S3).

Characteristic Duties and Responsibilities:

General Administration

  • Serves as a key source of information for students and other Institute personnel. Responds to inquiries about DAS and MIT’s ADA policies which requires in depth knowledge of policies and procedures. Also provides ancillary support to Student Support Services and, as necessary, the Division of Student Life.
  • Accountable for maintaining student records, files and database, including data entry, securing and filing confidential documents and general record maintenance. Uses discretion and good judgment in all situations. Responsible for ongoing communication with faculty and staff to coordinate, review and monitor accommodations for students.
  • Prepares student accommodation letters.
  • Maintains electronic files and updates procedural manuals.
  • Provides assistance with student accommodations including scheduling communications access providers for students with hearing loss; coordinating exam accommodations for students; assisting academic and administrative departments with accommodation logistics; and hiring student employees and external providers.
  • Assists with the operation of the 5-104 office suite, which includes, but is not limited to, creating work orders, ordering office supplies and verifying Procard charges.
  • Supports S3, by providing complex administrative support for the S3 staff which includes scheduling appointments, and updating the S3 database. Also serves as the receptionist for students and visitors. Must distinguish between emergencies and regular meetings and respond to walk-in clients, in addition to regular appointments.

Finance

  • Responsible for creating all purchase orders, journal voucher transfers, acquisition, documentation and reconciliation).

Communications and Publications

  • Composes and designs documents such as Power Point ADA presentations and handouts for the MIT community.
  • Maintains the information/text for DAS website. Provides support in maintenance of web information by regularly updating the links and testing the site for screen reading accessibility. Also responsible for responding to all student accommodations requests that are submitted via website.
  • Supports the Associate Dean who manages services for guests with disabilities during Commencement. Responsible for answering all accommodation requests and for making decisions by using discretion and good judgment.
  • Assists with Commencement activities including recruiting staff to serve as ambassadors to guests. Participates in meetings and trainings of the Commencement Team. Responds to students and families who request accessibility assistance for Commencement. Tracks registration of guests in reserved search section. Coordinates the order, delivery and pick-up of wheelchair fleet. Schedules ASL interpreters for Doctoral Hooding and Commencement.
  • Performs other duties as assigned by the Associate Dean, Disability and Access Services, or the Senior Associate Dean for Student Support and Wellbeing.

Supervision Received:

Supervision provided by the Assistant Director, Disability and Access Services.

Supervision Exercised:

None.

Qualifications and Education:

A bachelor degree preferred. Three or more years of experience is required. Knowledge of MIT is desired. Must possess strong interpersonal and communications skills and the sensitivity to properly handle confidential information. Demonstration of initiative, flexibility and ability to work in a high energy, dynamic environment is necessary. Should demonstrate evidence of the ability to work in a collaborative, team environment. Attention to detail, ability to meet deadlines, multi-task, prioritize, and ability to establish boundaries are all essential. Ability to work with spreadsheets, databases, web software and generally navigate technology is a requisite.

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

Apply online. Job Code: 19717

Senior Administrative Assistant

Diversity & Community Involvement

Position Overview:

The Senior Administrative Assistant in Diversity and Community Involvement provides complex and diverse administrative duties for the Senior Associate Dean, the Associate Dean for Intercultural Engagement, and the Associate Dean for Student Activities, Leadership and Engagement. Will also provide program support for the three respective functional areas under each Dean: managing and tracking Deans’ event/meeting details and expenses; website maintenance; hiring, payroll, and supervision of student employees and temp contractors; serving as point of contact regarding office systems, programs, and services. The AA3 is responsible for greeting visitors and responding to inquiries which requires broad understanding of work-area policies and procedures.

Principal Duties and Responsibilites (Essential Function):

Administrative Assistant Responsibilites:

  • Provides complex and diverse administrative duties for three deans in the office of Diversity and Community Involvement. Will also provide program support for the three respective functional areas under each dean.
  • Plans and coordinates complex scheduling of Senior Associate Dean, the Associate Dean for Intercultural Engagement, and the Associate Dean for Student Activities, Leadership and Engagement appointment calendars, daily schedules, and long-range planning of events, and meetings.
  • Serves as the primary source of information on the Senior Associate Dean’s schedule. Determines degree of urgency based on topic of those wishing to contact the Dean via phone.
  • Greets visitors and answers inquiries which requires broad understanding of work-area policies and procedures.
  • Plans and coordinates events for students such as monthly dinner with students and governance bodies. Duties related to event planning may include organizing dinners, booking spaces, crafting and editing hands outs, and developing attendance lists.
  • Coordinates complex travel including booking flights, hotels, and managing travel expenses.
  • Coordinates special projects, programs and activities including editing documents and policies, creating presentations and programs for specific events.
  • Several time a year, coordinates researches, and gathers information from multiple sources for highly complex projects.
  • Serves as parking liaison for the Student Activities Office, requesting parking passes for employees and guests.
  • Serves as a Gatekeeper by managing buildings access and updating confidential listservs.
  • Provides administrative support for assigned search committees within Diversity and Community Involvement by scheduling committee meetings, interviews, and travel arrangements. Serve as a logistical liaison between candidates and the hiring committee.
  • Monitors and orders office supplies.
  • Supports the process of hiring 8-10 students for the Diversity and Community Involvement area, responsible for payroll and supervision of student employees and temp contractors.
  • Helps develop and maintain systems/processes to ensure smooth office operations; manage and track Dean's event/meeting details and credit card expenses.
  • Provides back-up coverage for other D&CI areas and Office of the Dean for Student Life as appropriate.
  • Acts as senior administrative support professional, serving as a resource for other administrative assistants in the area.
  •  

Financial Responsibilities

  • Prepares and processes JVs, RFPs, and POs for Senior Associate Dean and two Associate Deans.
  • Processes travel expenses, out-of-pocket reimbursements, and funding allocations by using web-based and desktop programs such as Concur and SAP-web.

Communications Responsibilities

  • Helps create communication plans for implementing new processes, understanding the audience as well as touch points and collaboration opportunities.
  • Composes and edits correspondence and communicates with Institute-wide stakeholders.
  • Writes and distributes communication/marketing emails to students including the financial newsletter and office policy updates.
  • Writes and distributes quarterly newsletters for financial signatories and student organization officers for Student Organizations, Leadership and Engagement Office (SOLE).
  • Maintains Student Activities Office’s publications and resources, training materials, and internal documents.
  • Updates social media, including the Student Activities Website and Facebook Page.
  • Technology liaison for Student Activities Office, Latino Cultural Center and Black Student Union.
  • Produces and distributes print materials.
  • Performs other administrative tasks and/or projects as assigned.

Supervision Received:

Minimal supervision is received from the Senior Associate Dean, Diversity & Community Involvement with dotted line responsibility to Associate Dean, Intercultural Engagement and Associate Dean, Student Activities, Leadership & Engagement.

Supervision Exercised:

Trains and coordinates work of student employees and/or temporary staff.

Qualifications and Skills:

Required: At least five years’ administrative experience; ability to anticipate, prioritize, organize, and manage multiple projects simultaneously; proactive approach to projects and problem solving; excellent interpersonal, written, and oral communication skills; accuracy and keen attention to detail; ability to function efficiently despite frequent interruptions and deadline pressures; discretion with confidential information; ability to work independently and as part of a team; proficiency with Mac OS, Microsoft Office, and Adobe Suite; and willingness to learn new applications.

Preferred: A strong interest in higher education, diversity, and student life would be ideal. Bachelor’s degree preferred.

Employment is contingent upon the successful completion of a background check.

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

Apply online. Job Code: 19789

Audio Visual Specialist

Audio Visual Services

Position Overview:

A highly skilled audiovisual technician who is able to work independently and proactively in a fast paced, high pressure, and high-profile educational environment. Communicate effectively and professionally with co-workers and clients to execute planned events, solve complex technical and logistical problems, and maintain a high level of customer service and customer satisfaction.

Duties and Responsibilites (Essential Function):

  • Work independently, as part of a team, or as the leader of a team to setup, troubleshoot, operate, and strike small and large portable and installed audiovisual systems.
  • Work independently, as part of a team, or as the leader of a team to provide support for web-based and hybrid events (meetings, webinars, conferences) including needs-assessment, event planning, technical troubleshooting, and technical support.
  • Work closely with manufacturers, vendors, technical support, and other resources to solve complex problems with various audiovisual equipment and systems.
  • Operate and support classroom and conference room audiovisual systems and equipment.
  • Act as audio and/or video technician operating digital and analog audio mixers, video/computer switchers, laptops, and various peripheral equipment used in AV presentations and events.
  • Maintain installed audiovisual systems in classrooms, lecture halls, and conference rooms. Replace consumable items like projector lamps, cables, computer interfaces, and related equipment. Escalate complex problems in installed systems to other department staff or outside services to complete repairs. Act as a resource for future installations and assist in installations as needed.
  • Produce accurate documentation of equipment, procedures, and systems.
  • Assist with and contribute to the building of audiovisual systems, including rack fabrication, installation, commissioning, and testing, to very high standards of quality, reliability, and usability.
  • Utilize specialized and common software for event planning, inventory management, billing management, and communication.
  • Perform routine maintenance and inventory of portable and installed audiovisual equipment and systems.
  • Work closely with administrative staff to ensure proper billing for services.
  • Instruct end-users and other staff on the features and operation of installed and portable audiovisual systems and components.
  • Proactively and consistently work to gain knowledge of existing and emerging audiovisual technologies and act as mentor and trainer for other staff.

Technical Requirements

Competency in the operation of various measurement and diagnostic tools and equipment such as multimeters, video/audio test and signal generators. The ability to demonstrate proficiency in soldering skills and safe use of selected hand and power tools used in the audiovisual industry. Has High-Level Knowledge of one of the following technology categories as well as a working proficiency of the other categories as they relate to event support and/or audiovisual system installation:

Category: Video and Display Technology

  • Crestron control systems, Extron and Crestron interfaces, touch panels, matrix switchers, scalers, and other components used in video signal path.
  • Video technologies including LCD, DLP and Laser video projection, HD flat panel displays and video walls.
  • Ability to quickly diagnose problems and solve issues in complicated video signal paths.
  • Ability to set up, operate, and troubleshoot video cameras and web cameras for recording, streaming, and/or web-conferencing applications.
  • Ability to use video patch bays, scalers, splitters, and other peripherals to route signals.
  • Video signal standards such as Y/C (S-Video), VHS, PAL, ATSC, NTSC, SECAM, RGB, composite (CVBS), component, HDTV/SDTV, VGA, XGA, UXGA, HDMI, SDI, and other analog and digital standards.
  • Familiar with industry standard installed and portable mounting and stacking systems for projectors and displays.
  • Functional knowledge of Video-over-IP Technologies.

Category: Audio Technology

  • Audio gain structure, equalization, and audio signal flow.
  • Various types of wired microphones and wireless microphone systems, including analog and digital systems.
  • Analog and digital audio systems, including analog and digital audio mixers, analog and digital audio snakes, and other analog and digital audiovisual technologies.
  • Portable and installed sound systems, and ability to setup, troubleshoot, and operate small and large portable and installed sound systems.
  • Ability to setup multiple types of audio mix configurations for live and studio events.
  • Ability to use audio patch bays to route signals.
  • Audio recording technologies, file formats, simple editing, burning of audio compact discs, and file transfers.
  • Providing sound reinforcement of speech and musical performances of various types including World, Jazz, Rock, and Pop.
  • Audio-over-IP technologies, such as Dante

Category: Computer and Web Technology

  • Use of Windows and Mac operating systems.
  • Skill in interfacing computers with various displays and/or audiovisual systems and components.
  • Demonstrate deep understanding and proficiency using presentation software, such as Microsoft Office, Keynote, etc.
  • Common web conferencing platforms, such as Skype, Zoom, GoToMeeting, etc.
  • Proficiency in file transfer and interfacing computers with external hard drives and peripherals.
  • Understanding of TCP/IP and FTP.

Physical Requirements:

Must be able to lift 40lbs. Must be able to utilize various tools for maintenance and/or repair of audiovisual equipment.

Candidates for the Audiovisual Specialist positions will:

  • Maintain high standards of professionalism, personal integrity, safety, and ethics.
  • Be team oriented, flexible, and have good customer skills.
  • Work effectively with co-workers and clients and communicate effectively and professionally.
  • Demonstrate tactfulness and responsibility, maintain silence regarding confidential information, make decisions based on personal judgement and verifiable criteria.
  • Perceive and disseminate details in a variety of written materials.
  • Understand and apply proper industry terminology and methods.
  • Work well with others.
  • Work independently as a leader of a team and as part of a team to strategize and solve complex problems under pressure and with great attention to detail.
  • Be highly accountable, punctual, responsive, and have a reliable method of transportation.

Education:

Graduation from high school required. Completion of two or four-year college program or technical school curriculum in audio, video, or electronics disciplines preferred. Minimum of four years of experience in corporate, education, or event production audiovisual work preffered. A combination of education and experience considered

Certifications:

Audiovisual industry certification or training (AVIXA CTS, CTS-D, CTS-I) preferred. Other industry and manufacturers certifications and training considered.

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

Apply online. Job Code: 19740

Asst. Director of LBGTQ Services

Intercultural Engagement

Position Overview:

The Division of Student Life at MIT is seeking an Assistant Director of Intercultural Engagement for LBGTQ+ Services to serve as a member of the Social Justice Programming and Cross-Cultural Engagement (SPXCE) team, with a cross functional focus on LBGTQ+ Services and Multicultural Programs. The Assistant Director provides support, advising, and co-curricular leadership and inclusion programs for and regarding students of diverse gender, romantic, and sexual identities at MIT including but not limited to LBGTQ+ (lesbian, bisexual, gay, transgender, queer, questioning) and allying students, activities, clubs, and organizations.

The Assistant Director will collaborate closely with campus partners in areas of community building, social justice, equity, and inclusion education, advocacy, and student leadership development, and will assist in advancing a community in which all undergraduate and graduate students thrive personally and intellectually.

In collaboration with the Assistant Dean for LBGTQ+, Women, and Gender Services the Assistant Director works with MIT communities to strengthen the ongoing visibility and diversity of student-run programs, particularly advising students and student groups. The Assistant Director also provides advocacy, vision, leadership, and coordination to advance several initiatives designed to foster a stronger climate and sense of community, particularly as they relate to minoritized/underserved populations within a rigorous STEM Institution with an increasingly diverse student body.

Salary range: high $50s-mid $60s, depending on experience and education.

Principal Duties and Responsibilites (Essential Function):

The following areas represent a sampling, but not an extensive, list of responsibilities: areas of responsibilities. Other duties as assigned.

Some evening/night/weekend work required.

Supporting Students :

  • Advise and support LBGTQ+ related student organizations by providing logistical support, advising, and assistance with events and initiatives, as needed.
  • Lead, plan, and attend a signature LBGTQ+ leadership and community-building retreat in collaboration with the Assistant Dean of LBGTQ+, Women, and Gender Services and campus partners. Coordinate follow-up leadership meetings and potential programs.
  • Coordinate collaborative efforts with the Graduate Assistants/Interns of SPXCE Intercultural Center with the Assistant Director of OMP. Help monitor logistics for joint initiatives and cross-cultural programs/events for the MIT community.
  • Share responsibility with SPXCE staff and students for the coordination of activities and events as needed.
  • Develop and implement Rainbow Compass Mentorship Program, a yearlong mentorship program for undergraduate and graduate students matched with faculty, staff, and alumnx.
  • When appropriate, offer advising, supportive counseling, and mental health referrals to students in need.

Education and Outreach

  • Coordinate LBGTQ+ specific trainings and workshops for student leaders.
  • Develop and maintain LBGTQ+ Services’ virtual presence.
  • Oversee the development of the monthly LBGTQ+ newsletter.
  • Promote LBGTQ+ Services events.
  • With the Assistant Dean, help coordinate LBGTQ+ educational outreach efforts that support students.
  • Develop and maintain support mechanisms and resources for LBGTQ+ community members and allies.
  • Represent DSL and SPXCE at relevant internal and appropriate external venues.

Program and Event Management

  • Primary oversight of physical Rainbow Lounge space, including staffing and student access, maintenance and facility requests, and scheduling of events.
  • Coordinate meetings, plan and implement events and programs for LBGTQ+ Services.
  • Support and aid various LBGTQ+ clubs and groups.

Supervision Received:

Supervision provided by the Assistant Dean of LBGTQ+, Women, and Gender Services.

Supervision Exercised:

Supervise student worker(s) and Graduate Assistant(s) staff of LBGTQ+ Services.

Qualifications and Skills:

Education: Bachelor’s degree in Higher Education or related field required. Master’s degree in Higher Education or related field preferred

Experience:

  • Minimum 2 years of academic administration, student services, or related work experience required.
  • Experience with general LBGTQ+ populations.
  • Experience with QTPoC and/or Trans and Non-Binary populations.
  • Demonstrated understanding of identities, issues, and research impacting the continuously evolving landscape of LBGTQ+ students in higher education. Familiarity with racial justice frameworks and intersectional approaches to social justice work, especially in highly selective STEM environments.
  • Experience effecting change: ability to build relationships and maintain trust, to assess and balance the needs of various stakeholders, and to identify and advocate for achievable solutions.
  • Competency working with individuals and groups with a wide array of identity and life experiences, including gender, sexuality, class, race/ethnicity, disability, culture, religion, etc.
  • Experience providing interactive workshops and trainings in areas of LBGTQ+ affirmation and diverse identity development.

Skills:

  • Strong oral and written communication skills: ability to convey complex concepts and to communicate with students, faculty, staff and community members in a manner that promotes dialogue and understanding; adapts communication to diverse audiences; protects private and confidential information.
  • Strong consultation, presentation, meeting design, and facilitation skills, with experience designing, delivering, and evaluating diversity and inclusion learning programs/resources.
  • Experience and familiarity managing organizational social media accounts, website development, and using graphic design to create physical and digital publications that appeal to students.
  • Ability to foster a supportive and student-centered environment, and to maintain a balanced perspective in the face of resistance, indifference, or hostility.
  • Ability to build relationships, assess and balance the needs of various stakeholders.
  • Ability to advise students, showing good judgment about when to make referrals, set boundaries, and equip students with skills and strategies to engage in self-advocacy.
  • Organizational skills, including ability to prioritize, to respond to changing needs and circumstances, and to carry out multiple assignments in a timely fashion.
  • Ability to identify and proactively respond to problems or emerging student needs.
  • Ability to balance the needs of students with office and institutional objectives.

Employment is contingent upon the successful completion of a background check.

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

Apply online. Job Code: 19886

Program Assistant

Office of Student Conduct & Community Standards

Position Overview:

Provide administrative support to staff, programs, and activities of the Office of Student Conduct & Community Standards (OSCCS) and MIT Committee on Discipline. Enable OSCCS to meet its mission by working on complex and sensitive student conduct cases; planning and coordinating meetings, programs, and other events; expertly arranging logistics needed for OSCCS to function effectively; and participating as a key member of a high-functioning team in a fast-paced environment. Confidentiality, accuracy, flexibility, and strong orientation to detail are important in this role because the work has educational, policy, and legal importance for MIT.

Principal Duties and Responsibilites (Essential Function):

Overall :

  • Provide comprehensive administrative support to all staff, programs, and activities of the OSCCS.
  • Provide administrative support to the MIT Committee on Discipline (COD).
  • Develop a working knowledge of relevant MIT policies, OSCCS procedures, and the COD Rules and Regulations, and apply that knowledge to day-to-day work on individual student cases.
  • Handle confidential material. Strictly follow privacy, disclosure, and information protection policies and guidelines.
  • Communicate professionally with students, faculty, staff, parents, and other people who interact with OSCCS, verbally and in writing.

Student Cases

  • Receive, analyze, summarize, and route reports, letters to file, complaints, student responses/assignments, and other material.
  • Draft formal letters to students by applying information about a case to a template letter.
  • Prepare and distribute complex case material for review by students involved in a case and members of the COD. Redact information related to other students and ensure that material provided is compliant with MIT’s privacy policies.
  • Schedule hearings, sanctioning panels, and meetings for students to meet with OSCCS staff & COD.
  • Review files that require action on a daily basis and draft appropriate correspondence when student assignments are past due.
  • Interact with students who are in difficult personal circumstances in a professional and helpful way. Assess the urgency of student issues to prioritize appointments/other action accordingly.
  • Review letters, reports, files, and other material in order to find answers to student questions.
  • Document interactions with students and add this documentation to the case file.
  • Input case information into electronic database, including scanning documents.
  • Create a weekly meeting agenda of cases that are eligible for COD review.

Department Initiatives

  • Plan and organize meetings/programs, including scheduling, room reservation, and event details.
  • Assist in the annual printing and distribution of the Mind and Hand Book, a student policy handbook.
  • Manage the Mind and Hand Book communications campaign, including distribution of campaign materials, advertisements, and other communication initiatives.
  • Coordinate logistics for COD meetings and support the IFC JudComm meeting logistics.
  • Support ad-hoc committees and task forces, including search committees.
  • Manage Maxient database as a configuration user (training will be provided on Maxient).
  • Use Maxient to generate data reports. Use database and spreadsheets to create charts, graphs, and other data visualizations.
  • Assist with data reporting and the creation of year-end, annual, and requested reports.
  • Create visually appealing outreach materials including slides PowerPoint, posters designs, etc.
  • Manage updates on the OSCCS website, COD website, Mind and Hand Book website, and other related websites as needed.
  • Assist OSCCS outreach initiatives.

General Administration and Office Management

  • Manage the daily calendars of OSCCS staff, proactively resolving schedule conflicts & prioritizing items based on urgency and importance.
  • Receive, triage, and handle incoming correspondence, phone calls, inquiries, and walk-ins.
  • Monitor department email account and respond to routine inquiries.
  • Make authorized purchases. Process and document reimbursements, invoices, purchase orders, travel payments, and other financial transactions.
  • Conduct history checks upon request from authorized agencies including federal investigators and other departments at MIT. Respond to routine background requests on behalf of the OSCCS.
  • Prepare cases for document destruction based on a regular records retention schedule.
  •  

Other

  • Other duties as assigned.

Qualifications and Skills:

Required Qualifications:

  • Bachelor’s degree strongly preferred; at least 5 years of related experience.
  • Strong organizational skills.
  • Ability to take initiative and work autonomously.
  • Outstanding verbal and written communication skills.
  • High degree of proficiency with computer and technological skill: Adobe, Microsoft Office suite, website management, database management, PowerPoint, Canvas, etc.
  • Excellent critical thinking skills and ability to analyze complex circumstances.
  • Strong interpersonal skills and emotional intelligence.
  • Positive attitude, demonstrated ability to adapt to change.
  • Tact, judgment, insight, and professionalism.
  • Experience with detail-oriented material.
  • Client service orientation.

Preferred Qualifications:

  • Experience with disciplinary, legal, or educational environment.
  • Experience with processing financial invoices and MIT systems.
  • Knowledge of Maxient Conduct Database system.

Employment is contingent upon the successful completion of a background check.

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

Apply online. Job Code: 19898

Program Coordinator, CARE Team

Student Support & Wellbeing

Basic Functions and Responsibilities

The Program Coordinator for the CARE Team assists with support coordination for the CARE Team and Student Support and Wellbeing. The Program Coordinator for the CARE Team assists a team that works in close collaboration with residential life staff, undergraduate and graduate student support deans, mental health clinicians, health care providers, and other support resources on and off campus. The Program Coordinator will help facilitate wellbeing checks, support the Deans with management of student cases through a database system including opening, following through on, and closing of cases, and help support the collaboration with stakeholders to ensure that students are receiving timely attention and follow up. The Program Coordinator helps students that are transitioning to/from MIT due to hospitalizations, leaves, and returns.

Characteristic Duties and Responsibilities

  • In collaboration with the Deans, coordinates support for students with needs including, but not limited to, crisis intervention, hospitalizations, and wellbeing checks.
  • Supports the deans and coordinates closely with Student Support Services and GradSupport to assist with student needs including emergency travel, food insecurity, and other financial issues.
  • Review Dean on Call and police reports for students of concern and request follow-up as needed.
  • Works closely with the Deans to support students who test positive for COVID-19 and keeping records up to date with students in quarantine and isolation.
  • Assists the Office of Student Conduct and Community Support, Residential Education staff, and the CARE Team deans to ensure follow up with students struggling with personal or medical issues who are out of compliance with COVID-19 policies and protocols.
  • Collaborates and coordinates with Student Financial Services, Division of Student Life staff, MIT Medical and other campus offices as appropriate.
  • Work closely with Deans and SMHCS on individual cases to identify resources for parents/families who need local resources.
  • Coordinates shipping and storage support for students receiving assistance from the CARE Team.
  • Carefully documents and maintains data records through the Division of Student Life’s database, Maxient.
  • Keeps up to date list of students and coordinate weekly communication to the Care Team Network.
  • Assist with colleagues in answering questions for an online resource called ask.mit.edu.
  • Assist with Student Support and Wellbeing communications including public health campaigns and larger wellbeing efforts.
  • Assist in compiling annual reports and other data requests as needed throughout the year.
  • Performs other duties as assigned and engages in special projects under the direction of the Assistant Dean and Director of the CARE Team and the Associate Dean for Student Support and Wellbeing.

Supervision Received

Supervision is received by the Assistant Dean and Director, CARE Team.

Supervision Exercised

None.

Qualifications and Education

Required bachelor’s with one year of experience in higher education and interest in student support/wellbeing required. Preferred master’s degree in higher education, counseling, or related fields preferred. Possess knowledge of general needs of college students, college student health/mental health, and risk factors for college student population. Ability to advise students and work collaboratively with faculty, administrators and students is essential. A desire to work with a diverse population, and an interest in human services and supporting individuals in distress is critical. Must possess strong interpersonal and communication skills. Must use excellent judgment and discretion in handling confidential information. Initiative, flexibility and ability to work in a high energy, dynamic environment is necessary. Ability to work with spreadsheets, databases, web software and generally navigate technology is a prerequisite.

MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

Apply online. Job Code: 20035

DSL Project Manager

Residential Education

Core Functions and Responsibilities

Reporting to the Senior Associate Dean for Residential Education, the DSL Project Manager will assist with coordination of all aspects of the Division of Student Life’s (DSL) COVID safety, response. and mitigation efforts. The DSL Project Manager will co-convene a DSL COVID coordination team and ensure follow up with key action steps. The DSL Project Manager will also coordinate special projects for the Division of Student Life and its strategic planning efforts.

This is a temporary position. Position renewal is dependent upon funding and ongoing needs related to COVID safety, response, mitigation, and DSL project management efforts.

Characteristic Duties and Responsibilities

  • Coordinate training and the scheduling of the DSL COVID Compliance Team, as well as outreach and training efforts (e.g. tabletop exercises) that will strengthen DSL’s response plans and coordination with other Institute departments.
  • Oversee the COVID Compliance Team efforts to address student non-compliance with COVID health monitoring policies, including coordinating staff responsibilities and on-call support related to residence hall access restriction.
  • Proactively develop resources and communications related to COVID education, support, and compliance for residential communities.
  • Develop daily and weekly reports about health monitoring compliance and COVID cases to be shared with key stakeholders and to inform Institute response plans.
  • Monitor student travel registrations and follow up with individual students as needed.
  • Assist in coordination of COVID student policy review processes and all relevant action steps.
  • Assist with COVID communications, including coordinating with communications staff on developing the content and determining the timing of educational, support, and compliance communications to students.
  • Coordinate and evaluate special programs to support the student experience in living communities (e.g. welcome programs).
  • Assist in coordinating first-year leadership development programs in residence halls.
  • Prepare summary reports as needed on key DSL initiatives.
  • Assist in coordinating a residential scholars program in undergraduate houses.
  • Other duties as assigned.

Supervision Received

Direct supervision is received from the Senior Associate Dean for Residential Education.

Contacts Required

This position will work extensively with the DSL Senior team and staff from the Office of the Chancellor.

Qualifications and Education

Master’s degree required, preferably in College Student Personnel, Higher Education Administration, or related field. Five years’ experience required working in higher education.

Ideal candidates will exhibit a strong adherence to best practices, including NASPA and ACPA Professional Competency Areas for Student Affairs Practitioners, and CAS Standards. Qualified candidates will embrace a fast-paced, multi-task setting and have the flexibility to adapt to a rapidly changing environment. Excellent interpersonal and communication skills are necessary. Must be both team and service-oriented with the ability to work collaboratively with students, alumni, administration, faculty, and local officials. Evenings and weekend hours are necessary.

MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

Apply online. Job Code: 20119

Event Support Assistant, CAC

Diversity & Community Involvement

Basic Functions and Responsibilities

Responsible for administrative support, space inquiries and reservations, and receptionist functions at the CAC reception area. Provides high-quality customer service to our clientele of students, staff, and faculty. Works as part of a team to ensure a smooth, efficient space reservations and logistics process for our customers. Serves as a primary source of information regarding campus events, event locations, and space availability in the Campus Activities Complex. Coordinates the vendor program, personal events scheduling, card reader programming, and the mascot programming including Team Tim in the CAC.

Characteristic Duties and Responsibilities

  • Serves as the first point of contact regarding space availability, scheduling procedures and collection, and processing of application forms and virtual space requests. Responds to a high volume of telephone, e-mail, fax, and in-person inquiries regarding the scheduling of CAC facilities. Reviews, approves, and processes a significant number of space applications forms and virtual space requests daily.
  • Performs space-availability look-ups and data entry using EMS (Event Management System) software. Explains scheduling procedures, and ensures that application forms and virtual requests are complete and accurate at the time of submission.
  • Assists in the education of the MIT community on policies and procedures surrounding event planning. Coordinates the logistical aspects of events.
  • Provides general administrative support as needed to the Director, Associate Director, Assistant Directors, Manager of Event Planning & Special Projects, and Managers. Serves as point person for the ordering of office supplies for department. Helps train student workers and helps coordinate student employees’ work.
  • Serves as point person for mascot costume. Hires, trains, and oversees Team Tim, a group of student mascot performers. Serves on department’s marketing committee.
  • Responsible for the scheduling and billing for personal events, including weddings, memorial services, and the like.
  • Coordinates the vendor program including answering inquiries, scheduling, contracts, and billing. Several times a year plans and coordinates several special vendor fairs. Oversees cash voucher reconciliation.
  • Coordinates and performs all card programming for W20 4th Floor student group office door locks, using the Genetec Access program in coordination with MIT Card system.

Supervision Received

Reports to the Manager of Event Planning & Special Projects.

Supervision Exercised

Supervises Team Tim members. Assists with the supervision of student office staff.

Qualifications and Education

Ability to work with minimal supervision and as part of a team is essential. Excellent customer service, interpersonal, communication, and organizational skills required. Should be detail oriented and skilled in active listening. Must be able to work with frequent interruptions while maintaining a positive customer service attitude. Experience with multi-tasking and working in a fast-paced office are a plus. Excellent computer skills are highly desired. Familiarity with event processes and EMS software is helpful (training available). Associate’s or Bachelor’s Degree preferred. Three years of direct/related experience required.

MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

Apply online. Job Code: 20147