DSL Open Positions














FSILGs

Assistant Director of Residential Life/Area Director (AD)

Undergraduate Residential Life

Core Function and Responsibility

The MIT residential system has a long history of partnership among faculty, staff, and students to create a vibrant atmosphere for living and learning. Each house is led by a head of house, who leads a live-in house team comprised of an assistant director/Area Director (AD), graduate resident advisors (GRAs), and a house operations manager. In addition, students play a significant role in this partnership, building community in the residences through strong house governments, a resident peer mentor program, and a variety of other student-led activities and programs. The result is distinct residential communities that support diverse residence halls.

The assistant director of residential life/AD is a live-in professional responsible for furthering the educational mission of MIT, the Division of Student Life, and the Office of Undergraduate Residential Life, under the direction of the head of house in their respective living community and the associate dean for undergraduate residential life. Guided by the head of house, the assistant director/AD partners with the house team to build a sense of community that encourages personal growth, accountability, health and safety, and a sense of belonging. The assistant director/AD is also responsible for supporting housing services, including working with the head of house and student leaders on room assignments and with the house operations manager on the move-in/move-out process. As a member of the dean on call team, the assistant director/area director responds to student crises and emergency situations.

Characteristic Duties and Responsibilities

  • Work collaboratively with and support heads of house to manage day-to-day aspects of house life, where the assistant directors/ADSs are primarily responsible for:
    • Implementing and realizing the programmatic and student life priorities of the heads of house and the house team;
    • Advising and supporting students’ holistic development;
    • Serving as a referral agent to campus resources; and
    • Upholding MIT policies and practices consistently by having advising conversations with students or floors/entries and/or collaborating with the Office of Student Conduct to address student behavior concerns.
  • Engage students in cultivating a sense of belonging and an enriching living environment for all. Working with the house team, foster an inclusive living community that promotes respect, dignity, and a safe and secure environment.
  • Partner with the Head of House, the Division of Student Life staff, and other house team members to:
    • Implement graduate resident advisor and resident peer mentor selection, preparation, and ongoing education;
    • Promote community wellbeing, manage roommate conflicts and minor misconduct, and support students in distress;
    • Help orient and advise students in house leadership roles.
    • Work with the head of house to provide assistance and support to room assignment chairs who, with the house team, are responsible for coordinating house room assignment processes so that those processes are consistent with MIT housing assignment principles.
    • Coordiante with the heads of house to address issues related to the implementation of room-assignment processes, this is especially important when the Head of House or AD is new to the role
    • Coordinate with the head of house and house operations manager, to provide support for house-based Welcome Week and Orientation activities and programs
    • Partner with Student Support and Wellbeing to help students receive holistic, seamless, and comprehensive support
  • Serve as a primary responder in the Dean-on-Call rotation, addressing student crises and other critical incidents.
  • In accordance with requirements for reporting per Title IX, serve as a responsible employee, who is obligated to report incidents of sexual misconduct to the Title IX and Bias Response Office.
  • Serve on appropriate MIT and DSL committees, special projects, and participate in DSL special assignments.
  • As appropriate, serve in secondary assignment roles to facilitate skill growth and development, as well as building capacity across DSL.

Supervision Received

Direction is received from the Associate Dean for Undergraduate Residential Life.

Supervision Exercised

Not Applicable.

Qualifications

  • Master's preferred in higher education administration, social work, counseling, or other related fields.
  • Minimum two years of full-time experience in Residential Life/Student Affairs is required.
  • Candidate must possess experience in leadership development, advising, crisis intervention and response, counseling, and residential education.
  • Ability to work with students, colleagues, and faculty to build a welcoming living-learning residential community.

Term of Service

Appointed by the senior associate dean for residential education, assistant directors/ADs serve a one-year renewable appointment with an expected total 4-year term of employment. The position also has the possibility of a 5th year renewal dependent upon organizational needs. In consultation with the head of house, assistant director/ADs will have an annual performance review, conducted by the associate dean for undergraduate residential life. Assistant directors/ADs and their partners will undertake a background check prior to appointment. Employment is conditional upon the successful completion of a background check.

MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

Apply online. Job Code: 20378

Dormotory Patrol

Housing & Residential Services

General Summary

The Dormitory Patrol is responsible for monitoring the dormitories, enforcing security protocols and responding/reporting any unsafe incidents or conditions.

Primary Functions

  • Observe and patrol designated dormitory to prevent/report unlawful entry and vandalism .
  • Monitor security cameras, fire and smoke alarms, window locks, interior and exterior lights.
  • Reports any need for maintenance or repair.
  • Responds to incidents of fire, medical emergency, flooding, water discharge, hazardous materials, and other incidents by contacting emergency personnel or other responders. Takes preliminary steps consistent with applicable training.
  • Monitor two-way radio and respond to calls from the Operations Center and/or the Supervisor.
  • Monitor residents and guests who are entering buildings and report all trespassers to the MIT Police.
  • Approach and interact with students and visitors who are violating policies. Inform them of the policies and direct them to comply with the policies. When necessary, ask students or visitors to provide identification. Contact MIT Police whenever necessary.
  • Submit scheduled written, electronic, and oral reports and provide information regarding unusual incidents.
  • Perform resident lock outs.

Supervision Received

Reports to the Manager of Evening Operations. Will be primarily assigned to work in one or more specific dormitories but may be re-assigned to other dormitories on an as needed basis.

Supervision Exercised

None.

Qualifications and Education

No License Required. (A Driver’s License is required in order to serve as the Lead Dormitory Patrol on a shift.

One year of relevant experience preferred.

High School Diploma or equivalent required.

MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

Availability

This is an essential position in accordance with the MIT Policy on Emergency Closing or Early Release. During emergencies, employees in this title are excused from their regularly scheduled work only with the specific authorization of their supervisors, regardless of any public announcement that the Institute is closed.

Common Requirements

  • Must treat colleagues, supervisors and all members of the MIT community in a professional and respectful manner. Acts in a manner that is consistent with the Department’s goal of providing high quality service to the Department’s customers. Complies with all MIT and Department Policies and Procedures.
  • Must have the sufficient language/communication skills to communicate with supervisor, colleagues and customers. Must be able to read and understand written directions, safety signage and other documents. Must be able to write and use e-mail. Must be able to use the IT equipment that is utilized for work order tracking software and other types of job specific technology once Management has provided the necessary training.
  • Must be able to successfully work independently or as a member of a team based on the varying nature of different tasks.
  • Must report any unsafe conditions or hazards to immediate supervisor.
  • MIT will conduct a background check (including checking criminal records) for finalists. For current MIT SEIU members, this background check will be done for finalists who are bidding for a promotion or for a voluntary transfer to another classification unit.
  • This job description is intended to provide a summary of the position. It is not an exhaustive list of all of the duties. An employee may be required to perform other duties that are related to the primary functions listed in the job description.

Apply online. Job Code: 20423

Senior Financial Assistant

Division of Student Life-Administration

Position Overview

Reporting to the Accounting Manager, this person will be responsible for reviewing, processing complex financials billings over $22 million tied to multiple differing agreements, and works closely with MIT staff, faculty, students, and vendors. With minimal supervision, this person will conduct work in an accurate and timely manner, proactively ensure that the financial transactions are in accordance with MIT and DSL policies and procedures and inform the supervisor of any violations and issues that may hold back the completion of work.

Ability to set priorities and deadlines, attention to detail, excellent interpersonal, communication and organizing skills and be able to work collaboratively with other staff are a must.

Principal Duties and Responsibilities (Essential Functions**):

  • Reviews and approves dining vendor invoices for payment, monitors payment and journal transactions.
  • Works cooperatively with dining vendors to resolve and reconcile complex accounting discrepancies and billing errors.
  • Generates and submits monthly dining vendor accounts receivable (AR) invoices with appropriate backups and proactively resolves any financial issues.
  • Prepares, reviews and reconciles a very high volume of complex accounting entries and financial transactions using established billing and payment procedures specific to the dining vendor contracts.
  • Deposits dining vendor remittances, prepares journals and reconciles AR accounts to reflect unpaid charges.
  • Reviews dining vendor budgets and creates periodic financial reports on vendor finances.
  • Recognizes and diagnoses complex financial problems and finds appropriate and workable solutions amicably with dining vendors.
  • Assesses current financial processes, obtains supervisor feedback for possible improvements, drafts the new ones and communicates effectively to clients.
  • Acts as a resource for other staff and vendors for inquiries which requires an in-depth understanding of MIT’s fiscal policies and procedures.
  • Any other duties as assigned.

Supervision Received

Supervision provided by the Accounting Manager.

Supervision Exercised

No direct reports.

Qualifications and Education

Education:

Bachelor’s degree preferred. Accounting, Finance, or Business major a plus

Experience:

Minimum five years of work experience in Accounting or Finance

Experience:

  • Able to communicate effectively both verbal and in writing.
  • Must be able to demonstrate analytical skills.
  • Proficient in the use of software as SAP, EXCEL,WORD, ADOBE, COUPA(B2P) is preffered.
  • Attention to detail and be able to prioritize tasks to meet deadlines.
  • Excellent interpersonal, communication and organizing skills.
  • Be able to work collaboratively and be a resource to other staff.
  • MIT experience a plus.

The Finance and Accounting Team is piloting hybrid working arrangements this fall, with that status to be reviewed periodically. Hybrid work is considered a job flexibility and is guided by MIT’s job flexibility policy.

MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

Apply online. Job Code: 20384

Financial Assistant II

DSL Admin & Operations

Work Function and Responsibility

Reporting to the Assistant Director of Finance, this person will be providing complex and diverse financial support to DSL’s accounting team. Under minimal supervision will be responsible for processing and monitoring division units’ vendor transactions, procurement, reimbursements, internal provider billings and it will work closely and collaboratively with the staff in DSL, other MIT staff, faculty, students, and vendors.

This person responds to inquiries which require an understanding of MIT’s complex budgets, fiscal policies and financial processes. Moreover, this person will work in an accurate and timely manner, ensure that the transactions are in accordance with MIT and DSL procedures and inform the supervisor of any issues that may hold back the completion of work and proactively provide suggestions for improvements.

Ability to set priorities and deadlines, attention to detail, prioritize tasks, excellent interpersonal, communication and organizing skills are a must.

Major Work Responsibilities

  • Review and verify credit card transactions with differing types of purchases for over 100 procurement card holders.
  • Contact card holders about missing receipts and inadequate explanations to ensure that the transactions completed are in accordance with MIT and DSL procedures.
  • Identify and address discrepancies in the credit card transactions and work to settle any discrepancies that might have occurred. Make sure that transactions are accurate, timely and properly documented.
  • Follow up and resolve any credit card policy violations.
  • Analyze budgets, prepare and submit weekly financial reports of card charges from the ledger.
  • Prepare reports and send reminders to cardholders weekly on their current and swept card charges.
  • Respond to that inquiries require an in-depth understanding of MIT financial policies and procedures. Take ownership of inquiries by providing explanations and instructions. Ensure inquiries are addressed and resolved in a timely manner. Serve as a resource to clients and educate them contextually in light of MIT financial policies.
  • Train new cardholders on the credit card policies and procedures.
  • Create B2P purchase requisitions and e-requests for payments.
  • Prepare, review, and process vendor invoices, adjustments, and changes.
  • Create and upload journal entries.
  • Reviews budgets and monitor accounts.
  • Bank cash/checks, reconcile bank deposits, and submit journal entries.
  • Create and maintain e-filing database and other office systems.
  • Proactively provide suggestions for improvements in the DSL’s procedures.
  • Research and gathers information from multiple sources for financial projects.
  • Other duties as required.

Academic Qualifications and Work Experience

  • Bachelor’s degree preferred (preferably in Accounting, Finance, or Business).
  • Minimum three years of work experience in accounting or finance.
  • Communicate effectively both verbal and in writing.
  • Excellent analytical skills.
  • Proficient in accounting and use of software as SAP, EXCEL, WORD, ADOBE.
  • MIT work experience a plus.

Supervision Exercised

None

The Finance and Accounting Team is piloting hybrid working arrangements this fall/winter, with that status to be reviewed periodically. Hybrid work is considered a job flexibility and is guided by MIT’s job flexibility policy.

MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

Apply online. Job Code: 20505

Assignment Associate

Housing & Residential Services

Primary Responsibility:

Perform diverse administrative support for the housing assignments by overseeing the administration of room assignments, short-term housing and ongoing individual room changes throughout the Academic Year for 3,500 Undergraduate on-campus residents. Utilize multiple database systems for accurate housing assignment and records for various resident categories.

Characteristic Duties

  • Utilize housing management software (HMS, StarRez) to maintain a complete and accurate database of assignments, cancellations, room switches, and other bed space activity for ~3500 undergraduate residents.
  • Process the undergraduate waiting list application and assignments processes for students requesting building switches, return from Study Abroad, and other waitlist requests.
  • Support the Assistant Director of Residential Services- Housing Assignments and Technology and Student Support Services to record student returns from Leave of Absence requests and student requests for on-campus housing.
  • Collaborate with students and campus partners regarding Supplemental Housing Requests by maintaining accurate supplemental application records within the housing management database and communicate out final decisions.
  • Communicate with undergraduate building managers, Room Assignment Chairs and undergraduate House staff on assignment changes and vacancies. Provided updated rosters as needed to HRS staff and campus partners.
  • Assist with the coordination of the check-in/out, early return, and late stay processes.
  • Perform semesterly audits to ensure student eligibility for on-campus housing.
  • Support the Associate Director of Business Operations with undergraduate billing processes including using the housing management database to enter damage and fee billing, non-student billing, and responding to billing questions.
  • Manage Undergraduate Housing communication, including questions from prospective and current residents, families, and campus partners regarding housing processes and individual queries.
  • Provide a high level of customer service and discretion around private information over email, phone, and other modes of communication to support diverse populations within MIT’s campus community and beyond.
  • Maintain discretion and awareness of cultural nuances when addressing dynamic or sensitive concerns.
  • Support the Senior Assignments Associates with the assignments process and record keeping for graduate housing as needed.
  • Occasional night and weekend work may be required during peak times, including periods during the summer, move-in, and move-out.
  • Other duties as assigned.

Supervision Received:

Daily supervision is provided by the Assistant Director of Residential Services - Housing Assignments and Technology.

Contacts Required to Perform Duties:

Daily and regular contact with HRS staff, academic departments, students, faculty, Area Directors, Head of House, and House Operations Managers.

Qualifications and Skills:

Education: Bachelor’s Degree Preferred

Experience:

  • 3 years relevant work experience.
  • Ability to prioritize, manage, and execute multiple tasks in a fast-paced environment.
  • Excellent written, oral, and interpersonal communication skills.
  • Strong organizational skills and ability to handle confidential matters.
  • Ability to work collaboratively in a team structure.
  • Proficiency in Microsoft Office (MS Excel, Word) and Google Suite.
  • Experience database systems (i.e. MITSIS/Banner, SAP, StarRez).

Employment is contingent upon the successful completion of a background check.

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

Apply online. Job Code: 20669

Senior Administrative Assistant

Residential Education

Position Overview:

The senior administrative assistant for Residential Education performs complex and diverse duties to support undergraduate and graduate student programs. This individual focuses on administrative, financial, and operations support and reports directly to the Associate Dean for Residential Education. The senior administrative assistant is responsible for the duties outlined below, developing a daily work plan to manage multiple project requests from supervisors in a timely manner and successfully adapt to changing circumstances by rearranging priorities when necessary.

The senior administrative assistant uses a high degree of resourcefulness to research and resolve complex issues, exercise independent judgment, and anticipate needs. Responds to inquries requiring an in-depth undersdaing of undergraduate and graduate student programs and MIT policies and procedures. This individual will also have outstanding oral and written communication skills and have the ability to interact in a professional manner with Institute administrators, faculty, staff, students, and the general public.

Principal Duties and Responsibilities

  • Plan and coordinate complex scheduling of Associate Deans’ appointment calendars, daily schedules, and long-range planning of events, and meetings. Schedule and make arrangements for multiple standing meetings involving many attendees both internal and external to MIT.
  • Assist the Associate Deans with event and retreat planning and meeting preparation, including:
    • As needed, attend and take minutes at meetings and distribute minutes from meetings, pending approval.
    • Research and gather information from multiple sources for complex projects.
    • Write content for and design Power Point presentations.
    • Support Residential Life committees and working groups.
  • Coordinate special projects, including.
    • Welcome Week and Orientation events .
    • Resident Peer Mentor Programs.
    • Graduate student executive board training
    • Finals week events
  • Coordinate with the Associate Deans with Graduate Resident Assistant annual recruitment, selection, and re-hiring processes and GRA training programs.
  • Provide complex administrative support for assigned search committees within Residential Education and the FSILGs by scheduling committee meetings, interviews, and travel arrangements. Serve as a logistical liaison between candidates and the hiring committee.
  • Provide reception coverage for W59 with Housing and Residential Services staff and provide backup coverage for the Office of the Dean for Student Life as needed.
  • Assist the Simmons, IHouse, and Ashdown residential scholar programs.
  • Serve as the Parking Coordinator for Residential Life staff (heads of house, area directors) and Residential Education staff.
  • Manage travel arrangements and travel expenses for the Associate Deans. Track Residential Education professional development, travel, and vacations.
  • Perform other administrative duties as assigned.

Qualifications:

Employment is contingent upon the successful completion of a background check.

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

MIT is an Equal Opportunity Employer.  We strongly encourage diverse candidates to apply.

Apply online. Job Code: 20869

  • Bachelor’s Degree preferred with a minimum of 5 years previous administrative experience.
  • Excellent verbal and written communication skills: ability to communicate effectively, and graciously with MIT students, staff, as well as outside stakeholders.
  • Strong organizational skills: comfort with minimal supervision; to interpret and make decisions on issues and priorities for own work area.
  • Ability to work independently with minimal supervision; to interpret and make decisions on issues and priorities for own work area.
  • Collaboration, leadership and problem-solving skills: ability and willingness to make creative recommendations to enhance workplace morale and productivity and to resolve disputes and problems; to engage co-workers effectively in collaborative programming: to communicate departmental policies and procedures; to relay important and sensitive information; to serve as a training resources to less experienced staff, providing an example with regard to quality of work; to provide guidance and leadership in non-routine tasks and ensure that others comply with established standards.
  • Ability to exercise confidentiality of sensitive information regarding MIT community members.
  • Working knowledge of Microsoft Office Applications required; web skills highly valued.
  • Basic familiarity in using both PC & Macintosh computers; including ability to install standard software applications, handle first-level computer trouble shooting (network outage, application failure etc).

Assistant Dean, FSILGs

FSILGs

Core Function and Responsibility:

Reporting to the Associate Dean and Director of the Fraternities, Sororities, and Independent Living Groups (FSILGS) Office, the Assistant Dean provides primary support, advisement, and direction to MIT’s Interfraternity Council (IFC) and the organizations that fall under the IFC, particularly in the areas of leadership, organizational development, and chapter and community programming. The Assistant Dean works with IFC’s twenty-six organizations and Interfraternity Council to strengthen the ongoing viability of the Fraternity/Sorority community and to ensure the system offers effective and quality programs that support MIT’s educational mission. The Assistant Dean empowers member students and alumni/ae organizations to responsibly approach issues of risk management and effectively oversee daily chapter operations. The Assistant Dean offers resources and skills in the areas of event planning, organization activities support, educational and officer training, leadership development, crisis response, and effective communication between MIT’s Division of Student Life (DSL) and the FSILG Community.

The Assistant Dean also contributes to the development and maintenance of the entire FSILG community in an effort to maximize the personal growth potential of students and student leaders and create productive learning environments for students.

 

Characteristic Duties & Responsibilities

  • Advise the Interfraternity Council and individual board members in all areas of management and programming, including recruitment programs, new member education programs, and risk management programs. Attend weekly cabinet meetings and regularly scheduled council meetings.
  • Advise the chapter leaders of the IFC member organizations in all areas of management and programming, including risk management, new member education programs, chapter and member development and facility maintenance. Meet regularly with each chapter president.
  • Assist in and coordinate the development and implementation of leadership training programs for fraternities, sororities, living groups, NPHC groups, and their members, including community service programs, alumni development, officer development and other leadership programs.
  • Work closely with other members of the FSILG Office team to develop chapter intervention and support strategies. This work includes developing chapter training, retreats, and organizational consultations.
  • Monitor compliance of FSILGs to MIT’s policies and procedures, state, local, federal laws, and inter/national policies.
  • Work with Fraternity House Corporations and the FSILG Cooperative, Incorporated (FCI) in monitoring safety standards for approved housing and other Institute policies as they relate to housing facilities.
  • Collaborate with the Assistant Dean of the Office of Student Conduct & Community Standards (OSCCS) in advising and training the IFC judicial board, mediate complaints between MIT students and organizations, and advise individual students and student leaders, as appropriate.
  • Advise the IFC community, including the Association of Independent Living Groups (AILG) and individual alumni house corporation officers, in areas of fraternal values, risk management, recruitment, academics, leadership development, retreats, programming, neighbor/community relations, building safety, security, house operations management, including policy development and implementation.
  • Assist in selection and training of the live-in Graduate Resident Advisors and development and management of the GRA program.
  • Supervise GRAs located in fraternity houses. This includes holding regular GRA cluster meetings and once a month one on one meetings.
  • Under the direction of the Associate Dean, develop and implement a strategic plan for program development and leadership education efforts within the FSILG system.
  • Work with Interfraternity executive officers, individual chapters, Graduate Resident Advisors, and alumni to develop innovative and effective programs that improve neighbor relations.
  • Serve as point of contact for all IFC fraternity expansion inquiries.
  • Collaborate with the FSILG Office team and DSL Partners (e.g. Student Activities Office and Undergraduate Residential Life Programs) to ensure a diverse slate of programs and an open, welcome environment for all students in the FSILG community.
  • Serve on Residential Education and Division of Student Life (DSL)-wide committees as necessary.
  • Develop relationships with MIT departments and faculty that will enable improved programming with the FSILGs including the Office of the First Year, Community Wellness, Environmental Health and Safety Office, MIT Medical, Athletics, Student Activities, Public Service, and other areas of DSL.
  • Assist individual IFC chapter officers, the FCI, and the AILG Safety, Licensing and Inspection programs to ensure life-safety and risk management compliance. Work with chapters and MIT Facilities on move-in, move-out, and recruitment preparation support.
  • Serve as a secondary responder for the Dean-On-Call system.
  • Oversee the hiring, training and supervision of FSILG Graduate Assistants.

Supervision Received:

Direct supervision is received from the Associate Dean of Fraternities, Sororities, and Independent Living Groups.

Qualifications:

Bachelor’s degree in a related field required. Master’s degree preferably in College Student Personnel, Higher Education Administration, or related field. Minimum 3 years of related professional work experience required. Experience working in fraternity/sorority field full time preferred. Ideal candidates will exhibit a strong adherence to best practices, including AFA Core Competencies, NASPA and ACPA Professional Competency Areas for Student Affairs Practitioners, and CAS Standards. Qualified candidates will embrace a fast-paced, multi-task setting and have the flexibility to adapt to a rapidly changing environment. Excellent interpersonal and communication skills are necessary. Experience and skills in conflict resolution, leadership training, public speaking and writing are necessary, as is good judgment and sensitivity in understanding and relating to students of various backgrounds. Must possess the ability to articulate a student development philosophy in a high intensity academic environment. Must be both team and service-oriented with the ability to work collaboratively with students, alumni, administration, and local officials. Preference will be given to candidates with an appreciation for the value of the fraternal experience as a component of the college educational experience. Evenings and weekend hours are necessary.

Employment is contingent upon the successful completion of a background check.

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

Apply online. Job Code: 20889

Communications Administrator

DSL Administration & Operations

Summary of Function and Responsibility:

Energetic, creative, outgoing, versatile, and well-organized communicator sought for a fun and challenging position in MIT’s Division of Student Life (DSL). The Administrator will help to develop, execute, and drive the success of communications plans that tell student stories and support DSL services, capabilities, and resources for its diverse constituent groups. The ideal candidate will research, develop, and create communications for multiple platforms including web, social, email, print, video, and live presentations. The Administrator will also work directly with DSL constituents to develop and execute short-term or targeted plans in support of specific objectives. Lastly, the Administrator will play a leading role in planning a high-profile event each year.

Duties

Strategic Communications/DSL Media

  • Work collaboratively with DSL Senior Director of Communications/Special Assistant to the Dean to lead the development and implementation of communications plans for DSL. Help enhance current communications efforts and lead new initiatives.
  • Working with DSL Senior Director of Communications/Special Assistant to the Dean to write, edit, publish, and produce DSL communications and promotional materials including news stories, community announcements, newsletters, and invitations.
  • Copyedit and proofread printed and electronic DSL communications.
  • Research, develop, and write articles on student life, and work to pitch stories to internal media (e.g., MIT News Office).
  • Direct and produce videos to enhance and elevate news stories.
  • Work collaboratively with students, student groups, and communications professionals around the Institute on content development to give audiences a greater sense of MIT’s unique communities.
  • Develop, produce, and maintain a DSL communications and events calendar.
  • Work on special projects as requested by the DSL Senior Director of Communications/Special Assistant to the Dean.

Social Media Strategy

  • Direct social media efforts within DSL, including content creation, monitoring, and user analysis. Optimize organic content for other MIT social media platforms.
  • Leverage student life content from DLCs, particularly other DLCs in the Chancellor’s reporting structure, and elevate work created across the MIT community.
  • Directly manage the daily posting of content on social media channels.
  • Direct the student life Instagram takeover program, including taking reservations to coordinating account handoff to monitoring posts on a daily basis. Work directly with students to ensure posts align with DSL and MIT values.
  • Directly work with MIT students by collaborating on social media campaigns, feature stories, or student life podcast recordings.
  • Monitor, track, interpret, and leverage the usage of DSL publications, including social and digital media trends and best practices.
  • Amplify DSL’s editorial voice and uphold branding on social media platforms and other communication channels.
  • Identify, assess, and advise on new social media standards, technologies, platforms, and trends.
  • Advise other DSL, OVC, and Chancellor’s Office communicators on social media strategies and trends.

Website Management

  • Lead DRUPAL-based MIT Student Life website content maintenance and management, including website feature developments and enhancements.
  • Curate content to feature on the website homepage and on DSL News.
  • Lead website content management system training for DSL staff and troubleshoot issues with DSL web content creators and an external web developer as needed.
  • Work and coordinate the implementation of security patches and Drupal system updates with the external web developer and MIT IS&T.

Event Planning Management

  • Lead the planning, organization, and implementation of several high-profile events throughout the year, including the MIT Awards Convocation.
  • Lead the nomination process of 40+ awards for the MIT Awards Convocation, including the coordination of logistics and efforts of 30+ award coordinators across the Institute.
  • Create marketing and promotional materials for events as needed. Lead the dissemination of materials through MIT communication channels, including MIT colleagues in various DLCs.
  • Work with internal and external vendors to arrange services and ensure delivery.

Supervision Received:

Supervised by the Senior Director of Communications/Special Assistant to the Dean but will work directly with other DSL administrators and MIT colleagues on specific projects as required. With a positive attitude and personal initiative, meets deadlines and exercises judgment in establishing priorities and determining methods and techniques for fulfilling responsibilities professionally, courteously, and ethically.

Supervision Exercised:

Directly oversee the work of department communications and social media interns and vendors as appropriate. Coordinates with staff at all levels of DSL and across the Office of the Chancellor to plan and manage communications initiatives and events.

Contacts Required to Perform Duties:

Contact with students, administrators, staff, faculty, and external audiences. Regular contact with suppliers inside and outside MIT (e.g., photographers, graphic designers, web developers) to arrange services and ensure delivery. May represent MIT, DSL, and/or the student affairs profession on Institute committees and communications groups.

Qualifications & Skills:

  • Bachelor’s degree in marketing, communications, or journalism plus at least three years of experience in a communications or public relations field.
  • Experience writing, researching and interviewing for publication, with a special focus on human interest stories.
  • Excellent writing skills specific to social platforms and the ability to be consistent and engaging in tone, voice, and style.
  • Strong experience using established social media platforms, monitoring and escalating emerging behaviors or trends on these platforms, and assessing trends or new platforms.
  • Must be proficient with project management, social media management software (e.g. HootSuite), basic HTML,CSS, and Google Analytics.
  • Superlative interpersonal and organizational skills with the ability to manage multiple deadlines.
  • Superior oral and written communication abilities with top-notch proofreading and editing skills.
  • Demonstrable success in planning, implementing, and managing the success of communications strategies, including an editorial calendar.
  • Demonstrable experience organizing and managing high-profile events.
  • Demonstrable capabilities for shooting and editing short videos for social media using various camera equipment and desktop video editing software.
  • Creative, outgoing, and enthusiastic with attention to detail and presentation.
  • Ability to work both independently and as part of a team and interact with a diverse group of faculty, students, and staff.
  • Technical proficiency in Microsoft applications, and willingness to learn new programs/software as needed.
  • Experience managing and maintaining websites using DRUPAL or similar content management system.
  • Hands-on experience with email marketing tools such as Publicate, MailJet, and MailChimp.
  • Graphic design, videography, and photography, podcasting, videography, and video editing skills are desirable. Bonus experience: Powtoons software or other animation platforms.
  • Familiarity with Adobe Creative Suite, including Premiere, InDesign, and Photoshop.

Occasional weekday evening and weekend work will be required.

Only candidates who submit a cover letter and resume will be considered for the position.

Employment is contingent upon the successful completion of a background check.

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

Apply online. Job Code: 20905

Administrative Assistant II

Residential Education

Position Overview:

The administrative assistant II in Residential Education provides complex and diverse administrative support for undergraduate and graduate Residential Life programs. This individual focuses on administrative and operations support and reports directly to the Associate Dean of Residential Life. The administrative assistant II plans and coordinate complex scheduling of Associate Dean’s appointment calendars and serve as a first line of communication to MIT students, staff, and faculty, as well as outside stakeholders about Residential Life issues by managing calls, visitors, and email inquiries. This individual responds to inquiries which requires broad understanding of work area policies and procedures. The administrative assistant II is also responsible for other duties outlined below, developing a daily work plan to manage multiple project requests from supervisors in a timely manner and successfully adapt to changing circumstances by rearranging priorities when necessary. This individual will also have outstanding oral and written communication skills and have the ability to interact in a professional manner with Institute administrators, faculty, staff, students, and the general public.

Principal Duties and Responsibilities

  • Plan and coordinate complex scheduling of Associate Deans’ appointment calendars, daily schedules, and long-range planning of events, and meetings. Schedule and make arrangements for multiple standing meetings involving many attendees both internal and external to MIT.
  • Serve as a first line of communication to MIT students, staff, and faculty, as well as outside stakeholders about Residential Life issues by managing calls, visitors, and email inquiries.
  • Assist the Senior Administrative Assistant with event and retreat planning and meeting preparation, including logistics, room confirmations, and ordering food.
  • Provide administrative support for assigned search committees within Residential Education and the FSILGs by scheduling committee meetings, interviews, and travel arrangements.
  • Assist the Associate Deans with event registration processes and notifications.
  • Assist in planning Graduate Resident Assistant training and monthly in-service meetings, including logistics, room confirmations, and ordering food, as needed by the Associate Deans.
  • Coordinate monthly meetings with the Association of Independent Living Groups and other related meetings as needed, including logistics, room confirmations, and ordering food.
  • Provide reception coverage for W59 with Housing and Residential Services staff and provide backup coverage for the Office of the Dean for Student Life as needed.
  • Collect chapter rosters for Fraternities, Sororities, and Independent Living Groups (FSILGs) and upload information into appropriate database (OMMs). Send reminder emails to chapters that have not responded.
  • Process subsidy invoices to the Housing Corporations for the FSILGs.
  • Support onboarding efforts for new Residential Life and FSILG staff. Familiarize new staff with SAP and the MIT accounting procedures. Serve as a point of contact for any issues and questions.
  • Processes URL, GRL and FSILG department expenses and reimbursements for the Associate Deans’, staff members and visitors.
  • Update Residential Education databases, directories, and email distribution lists. Serve as a primary responder to the email distribution lists.
  • Use web software to input, update, and maintain Residential Life web content.
  • Perform other administrative duties as assigned.

Qualifications:

Employment is contingent upon the successful completion of a background check.

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

Apply online. Job Code: 20923

  • Bachelor’s Degree preferred with a minimum of 3 years previous administrative experience.
  • Excellent verbal and written communication skills: ability to communicate effectively, and graciously with MIT students, staff, as well as outside stakeholders.
  • Ability to work independently with minimal supervision; to interpret and make decisions on issues and priorities for own work area.
  • Collaboration, leadership and problem-solving skills: ability and willingness to make creative recommendations to enhance workplace morale and productivity and to resolve disputes and problems; to engage co-workers effectively in collaborative programming: to communicate departmental policies and procedures; to relay important and sensitive information; to serve as a training resources to less experienced staff, providing an example with regard to quality of work; to provide guidance and leadership in non-routine tasks and ensure that others comply with established standards.
  • Ability to exercise confidentiality of sensitive information regarding MIT community members.
  • Working knowledge of Microsoft Office Applications required; web skills highly valued.
  • Basic familiarity in using both PC & Macintosh computers; including ability to install standard software applications, handle first-level computer trouble shooting (network outage, application failure etc).

IT Specialist

DAPER Administration

SUMMARY DESCRIPTION:

Reporting to the Director of DAPER Facilities and Operations/Assistant Department Head, the position of IT Specialist in DAPER requires coordination with the Office of the Vice Chancellor (OVC), Desktop Support Services as well as Information Services and Technology (IS&T) to provide support to all DAPER units. This position is responsible for the setup, maintenance and inventory of all department-purchased equipment including computers, printers, faxes, copiers and software. The IT Specialist works with OVC Desktop Support Services to ensure minimal disruption when computers are replaced, in need of repair or newly deployed. This position works with IS&T in all phone issues, installations, and relocations. The IT Specialist is also responsible for following the IS&T standards for security and backup of individual computers. Any software specific to DAPER and Health Fitness Corporation (HFC) are the responsibility of the IT Specialist. This position will also develop a strategic networking plan structure, anticipate user growth, conduct training on new software applications, and develop network solutions to address future and present needs.

Primary Responsibilities:

  • Maintain service, upgrade, and troubleshoot all computers and desktop telephones in DAPER and HFC. This will include printer, fax, and copier issues. Oversee MIT Network installations.
  • Coordinate installation and upgrades of business software for DAPER and HFC such as Windows sever, FileMaker, Club Automation, Connect2Concepts, MIT-specific examples include CS Gold & Genetec, PE&W Registration, Front Rush, Do Sports Easy.
  • Serve as departmental liaison with IS&T and OVC desktop support and work with OVC desktop support on upgrades and replacement.
  • Provide training on software in the use of Office 365 applications (i.e. Teams, OneDrive, SharePoint, videos etc.) and technology including conferencing, creating videos, security, and computing best practices.
  • Ensure security of data stored on network servers and establish backup procedures to meet user needs, which will include the monitoring of weekly backup reports and maintaining and updating Code42 backup software.
  • Maintain licensing for FileMaker server and Create Cloud affiliate license.
  • In collaboration with DAPER Director of Communications, Marketing, and Promotions, this position may:
    • Develop and maintain template and pages for departmental (DAPER) website, to include but not limited to functionality, updates, links, outsourced platforms (currently Sidearm).
    • Develop and maintain new initiatives and platforms of new technologies and opportunities specific to promotions and marketing.
    • Archiving and storage of photo and video media.
  • Maintain and upgrade DAPER administrative website, develop as it relates to departmental forms and information.
  • Create and maintain DAPER and HF shared folders.
  • Create and sponsor MIT accounts for all HFC employees.
  • Coordinate with PCI Compliance office for all DAPER/HFC merchants, as well as negotiate contracts for hardware/software purchases with vendors, as appropriate.
  • Manage DAPER-Data. Review and analyze network hardware and software needs, recommend changes and upgrades to provide efficient service to all users.
  • Prioritize responses to user questions and problems, and assist DAPER program areas in exploring, sourcing and implementing program-specific software and websites platforms, which includes, but is not limited to: research, sourcing, and negotiation of MIT sponsored equipment and software installation.
  • Other duties as assigned.

Supervision Received:

Supervision is received from Director of Facilities and Operations/Assistant Department Head.

Contacts Required:

DAPER contacts include but are not limited to: Information Systems & Technology (IS&T), OVC, Desktop Support Services, Facilities & Operations, Physical Education and Wellness, Sports Administration, Office of Communications, Promotions and Marketing, Equipment, Sports Medicine, Business Office, and Health Fitness Corporation. MIT contacts include units within the Division of Student Life, Admissions Office, Alumni Office, Treasurer’s Office, Insurance and Legal Affairs, Procurement, Department of Facilities and Resource Development.

Supervision Exercised:

None.

Requirements:

Minimum 3 years of experience supporting hybrid Window and Macintosh environments required. A Bachelor's degree in a related field preferred. Advanced knowledge of IT standards/policies required. This position requires strong technical knowledge of Windows Operating systems, Mac Operating systems, Windows Server environments, FileMaker server environments, web hosting, network protocols, HTML Microsoft Office and Microsoft Office 365 among others, as well as strong communication skills. Proven project management expertise is preferred.

Schedule: Hybrid: 4 days on-site, 1 day remote.

Employment is contingent upon the successful completion of a background check.

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

Apply online. Job Code: 21020

Human Resources Business Partner

DSL Administration

Summary of Function and Responsibility:

The Human Resources Generalist/Human Resources Business Partner collaborates with Division of Student Life (DSL) HR and the Staff Engagement Advisory Board (SEABoard) to help make DSL the best place to work! Across all human resource endeavors, including recruitment, onboarding, performance management and development, employee relations, labor relations, compensation, and diversity, the HR Business Partner supports DSL’s managers and staff in creating an engaging, productive, inclusive, and positive workplace for all employees. Advises and assists managers and staff on human resources matters and acts as a liaison with MIT central Human Resources. Ensures compliance with applicable federal, state, and local laws, and partners with DSL HR on strategic planning and implementation in the Division of Student Life.

Principal Duties and Responsibilities (Essential Functions):

Advising/Coaching:

  • Advises DSL staff on human resources activities including recruitment, orientation, performance management, employee/labor relations, compensation and diversity.
  • Advises on issues related to personnel and policy interpretation and administration.
  • Interprets and advises DSL staff on HR issues, policies, and procedures. Resolves issues and refers more complex issues, as appropriate.
  • Promotes a diverse and inclusive workforce. Develops and facilitates diversity and inclusion training and programs.

Compensation:

  • Partners with managers to create and/or revise job descriptions for department. Gathers information, runs reports for management to support compensation recommendations. Works closely with the Compensation Office on classification process.
  • Ensures managers and directors are educated in writing job descriptions and FLSA guidelines.
  • Collaborates with management, Director of HR and central Human Resources on promotional, market equity and off cycle pay increases for all levels of staff. Identifies the potential need for market adjustments and issues of internal equity. Makes recommendations.

Employee Relations:

  • Collaborates with managers and Human Resources Officer (HRO) on employee relations issues; mediates complaints and disciplinary issues; ensures compliance with MIT policies and applicable employment laws.

Human Resources Administration:

  • In collaboration with finance area, monitors the wage and salary budget.
  • Designs, generates and analyzes regular and ad-hoc DSL HR related reports using Brio Query or Cognos. Identifies trends and shares with management.
  • Ensures HR activities, records, and forms are in compliance with applicable laws and guidelines.
  • Lead or serve on various MIT, departmental and/or school level projects and committees.
  • Reviews and processes DSL human resources transactions such as hires, transfers, leaves of absence, salary changes, supplements, termination forms (staff and academic) ensuring completeness and accuracy of data. Works with HR Payroll on complex pay issues.
  • Creates and maintains human resources files, checklists and databases.
  • Process and approve employee payroll as needed.
  • Coordinates and confirms that annual forms, quarterly certifications, and mandatory training are completed by the appropriate DSL staff members (OPA forms, PDR forms, Sexual Misconduct Training etc.) Compiles data and synthesizes findings.
  • Interfaces with temporary agencies regarding hires.

Performance Development:

  • Coordinates the performance management (PDR) and annual salary review (ASR) process for DSL. Serves as a resource for managers and employees; provides training, maintains relevant statistical summaries.
  • Provides guidance and ensures that staff and managers have the appropriate training and resources to participate in and to conduct performance reviews, set performance goals, create professional development plans, etc.
  • Holds DSL managers accountable for completing performance reviews for staff.

Recruitment:

  • Assists DSL staff with activities related to recruitment; prepares job requisitions and advertisements, utilizes various posting sites; meets with hiring managers to ensure compliance with MIT and DSL protocol; may screen and forward resumes to managers; trains search chairs on the ATS system, participates in the interview process; in collaboration with hiring manager prepares offers and letters for successful candidates. Ensures salary offers are commensurate with candidate experience, consistent with hiring guidelines and internal equity. May be responsible for checking references. Responsible for negotiating salary offers.
  • Promotes a diverse workforce by helping to create an inclusive environment and assisting with attracting diverse candidates. Ensures managers have appropriate resources and training.
  • Implements and manages affirmative action programs: preparing search plans, search reports, and affirmative action reports.
  • Responsible for on-boarding new employees, prepares on-boarding materials; meets with new employees to orient them to DSL. Communicates logistics of on-boarding with new employees and transfers (ID’s, email accounts, parking, benefits, background checks if applicable etc.).
  • Conducts exit interviews for departing employees and shares trend information with management.

Rewards & Recognition:

  • Partners with DSL HR colleagues to champion and execute DSL’s R&R programs; DSL Appreciates and Infinite Mile Award programs.

Strategic Planning:

  • Participates in the strategic planning for DSL.
  • Partners with management, central Human Resources, SEABoard and other stakeholders to offer workshops on HR topics of interest/need.
  • Provides direction and guidance during changes in organizational processes, operations and planning.
  • Ensures that DSL is in compliance with all applicable Institute policies and procedures and governmental regulations.

Other duties as assigned.

Supervision Received:

Reports to Director of HR. Employee determines appropriate work methods, plans, schedules, and prioritizes work based on goals and objectives to be achieved, within standards of work unit; carries out work activities independently. Consults with manager to resolve unusual problems or to provide general direction.

Supervision Exercised:

None

Qualifications/Technical Skills:

BS/BA or equivalent combination of education and experience; a minimum of 4 years of directly related human resources experience preferably in a higher educational setting. Demonstrated experience drafting and delivering performance feedback and information related to escalating performance improvement and disciplinary actions. Requires sound judgment and ability to quickly and satisfactorily resolve a variety of sensitive job- related problems. Excellent interpersonal, communication and organizational skills required. Ability to manage changing and conflicting priorities, build consensus, set priorities, and understand formal and informal organizational structures and relationships.

Ability to multitask and perform hands-on work in a team-based environment. Demonstrated strength in building relationships both internally and externally. Ability to maintain the utmost level of confidentiality. Strength in working with a diverse group of employees. Ability to juggle and prioritize multiple assignments in a fast-paced environment. Superior customer service skills and ability to effectively communicate across functions. Knowledge of federal, state and local employment laws. Strong computer skills and experience using MS Office, Excel, Powerpoint, Cognos, QuickBase, BrioQuery and SAP or their equivalents. Interest and ability to engage in ongoing education and certification programs to actively grow skillset. Familiarity with MIT or similar institutional experience preferred.

Remote Work:

The position offers a flexible and hybrid work schedule within DSL’s business needs.

Employment is contingent upon the successful completion of a background check.

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

Apply online. Job Code: 21075

Administrative Assistant for Intercollegiate Athletics

DAPER Intercollegiate Sports

General Description:

The responsibilities of the Administrative Assistant for Intercollegiate Athletics include but are not limited to: providing administrative support for Assistant and Associate Directors of Athletics, and head coach support, assisting with NCAA compliance responsibilities, athletics business office responsibilities, collaboration on special events/initiatives and organization and management of special projects. .

Essential Duties:

Administrative Support:

  • Provide administrative and clerical support to the Assistant and Associate Athletic Directors including but not limited to:
    • Scheduling diverse and complex appointments, meetings and travel
    • Develop, collate, write and format materials for presentations
    • Coordinate and reconcile various expense charges and reimbursements
  • Perform varied and special projects as designated by the Assistant and Associate Athletic Directors in the areas of NCAA compliance, special events/initiatives and business operations.
  • Assists with intercollegiate initiatives and projects independently and/or collaboratively with intercollegiate administration to define project scope, goals and deliverables.
  • Provides support for intercollegiate unit work: convenes meeting space and/or audio-visual reservations and set ups, creates meeting agendas, takes and distributes minutes.
  • Plans, facilitates and coordinates meetings for intercollegiate administration, pre-season meetings, coach meetings, end of season meetings .
  • Assist with event planning, supervision of club events, and intramural games as needed.
  • Manage documents and meeting schedules for club sport teams and intramural league managers.
  • Assist with annual review of intercollegiate handbooks, documents and resources including updates and production .
  • Assist coaches with room reservation for team and recruit meetings.
  • Assist coaches with clerical and sports administration specific systems and processes.
  • Provide administrative support for intercollegiate athletics search committees and on-boarding processes.
  • Other duties as assigned.

Compliance:

  • Assists with monitoring compliance and eligibility systems and processes including but not limited to: eligibility certification, roster management, tracking NCAA mandated sexual assault prevention education, charging seasons of eligibility, preparing and documenting hardship waivers for review and submittal to NEWMAC, updating and maintaining student-athlete portal and forms
  • Organize distribution and review of NCAA declaration forms.
  • Create and distribute NCAA compliance education under the direction of the Director of Compliance.
  • Document internal compliance policies and processes.
  • Other duties as assigned.

Special Events/Initiatives:

  • Provides support for intercollegiate post season championship hosting as directed including but not limited to: championship bid document development, contest committee support, contest document tracking, and work with other DAPER units to distribute varsity contest information to participating institutions.
  • Assists with planning for designated special events, such as Coach Welcome Back, sexual assault prevention training, Campus Preview Week and/or DAPER Gateway.
  • Assist with administrative, annual start-up, regular season, post season, and annual end-of-season activities (student-athlete surveys, health and vitality surveys, team meetings) for intercollegiate athletic programs.
  • Support intercollegiate administration with fall pre-season/IAP/spring break logistics (e.g. meals, housing, orientation schedules/FPOPs).
  • Provide administrative support for assessments and designated committee work.
  • Other duties as assigned.

Business Operations:

  • Assist with the management of and in conjunction with head coaches and DSL Human Resource Administration and Director of Athletics the onboarding and off-boarding procedures for assistant coaches. (e.g., application ID cards, background checks, NCAA sexual assault prevention training education and all MIT HR requirements).
  • DAPER intercollegiate on-boarding resource.
  • Coordinate and reconcile various expense charges and reimbursements.
  • Other duties as assigned.

Supervision Received:

Supervision is received by the Assistant and Associate Athletic Directors.

Contacts Required to Perform Duties:

MIT Athletics Department contacts include Sports Administration, DAPER Communications, Promotions and Marketing, Sports Medicine, Sport Performance, Equipment, Facilities, Human Resources and DSL Business Office. MIT contacts include Admissions Office, Alumni Office, Insurance and Legal Affairs, Procurement, Advancement Offices, Risk Management, Registrar, Student Financial Services .

Requirements:

Education:

Bachelor’s degree preferred

Experience:

Skills:

Employment is contingent upon the successful completion of a background check.

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

MIT is an Equal Opportunity Employer.  We strongly encourage diverse candidates to apply.

Apply online. Job Code: 21215

  • 3 years administrative experience preferred. Previous experience in athletics is preferred.
  • Strong organizational and communications skills and the ability to manage multiple projects simultaneously.
  • Advanced knowledge of Microsoft Office, including on-line calendar software; experience with compliance and eligibility management software and/or management database systems desirable.
    • Accuracy and attention to detail are essential skills.
    • Ability to independently organize, prioritize, and carry out detailed procedures with minimal supervision. Initiative, resourcefulness, and ability to manage work is critical.
    • Must exhibit tact, maturity and sound judgment in handling confidential information. Excellent communication and interpersonal skills required; as are proficient writing, editing, and proofreading skills.
    • A flexible approach to the working environment is necessary as some weekend and evening work will be required.

Desk Attendant

Housing & Residential Services

General Summary:

Responsible for providing administrative and operational support for the graduate residence on behalf of Housing and Residential Services (HRS), Division of Student Life (DSL). Works closely with the Housing Operations Managers to provide customer-oriented services including check-in and check-outs, record keeping, mail and package handling, and guest/visitor policies for residents and live-in staff during weekend shifts at Tang Hall residence hall. Conducts Break Officer support at multiple residence halls for HRS Operations Manager, Desk Services during weekday operating hours for staff breaks and meals. Covers desk shifts for weekly desk staff to support vacations, sick time, and emergencies. Reports to the HRS Operations Manager, Desk Services.

Characteristic Duties and Responsibilities:

  • Assist HRS Operations Manager, Desk Services as a Break Officer in providing desk coverage to enable staff breaks without closing desks during weekday operating hours.
  • Conduct check-in and check-out procedures to include verifying arrival dates, providing room access keys/packets, and ensuring forwarding address at check-out.
  • Receive and process resident mail and packages, including daily grocery and meal deliveries for all residents. Provide email notifications to residents of package arrivals.
  • Assist House Operations Manager in tracking of reported maintenance work orders, and notification for access to resident rooms for external contractors.
  • Sign for, inventory, and track duplicate room keys used for lock-out procedures. Issue lock-out keys to verified residents and track status of keys during shift.
  • Prepare key packages for move-in and record issuing of key and check-in to the residential hall via check-in platform.
  • Receive and record key and check-out the resident(s) when the housing lease has ended.
  • Input, track, monitor, and update all records for accuracy for key(s) issued, check-in, check-out, and number of residents in space on a monthly basis and provide a written report to the HRS Operations Manager, Desk Services.
  • Support implementation of resident guest policies by signing in and out all guests to ensure only authorized individuals are permitted to enter the residence hall and report all trespassers to the MIT Police.
  • Observe security cameras and fire and smoke alarm panels and notify HRS Operations Manager, Desk Services or MIT emergency services in the event of a security or safety issue.
  • Notify other desk staff and HRS Operations Manager, Desk Services of any pertinent issues that may have occurred during your shift.
  • Expected to work Institute holidays and cover shifts during special closings.

Contacts Required to Perform Duties:

Desk Workers are required to conduct positive interactions with numerous residential and campus partners to be successful. These partners include but are not limited to students, family members, HRS and DSL staff, MIT faculty, Facilities staff, contractors. Desk Workers may also have contact with emergency personnel including the Cambridge Fire Department, MIT and Cambridge Police Departments, and Cambridge/Boston Department of Public Works.

Qualifications:

Educational Qualifications:

Bachelor’s degree strongly preferred with emphasis on business administration or operations.

Experience:

High school diploma or equivalent required. Customer service or office experience preferred. Strong verbal, interpersonal, and written communication skills and strong customer service orientation is required as is the desire to work in a collaborative environment. Have excellent organizational and problem-solving skills and the ability to handle multiple tasks, set priorities, work independently, and work in a fast-paced environment. Demonstrate experience with the use of web-based programs including e-mail and Microsoft Office Suite. Ability to work in a diverse community and treat all residents, guests, and staff with respect regardless of race, gender, sexual orientation, beliefs, abilities or disabilities, or position or rank within the department.

Competencies:

  • Ability to achieve success in new initiatives and processes by demonstrating commitment to action, information seeking, and service to students.
  • Competency in both analytical and conceptual thinking.
  • Ability to influence others through thoughtful collaboration and engagement in teamwork.
  • Experience with computer software (Word & Excel), e-mail, electronic work order tracking systems essential, and web-based technology.
  • Demonstrated experience and success working in a multicultural environment with a clear understanding of diversity, social justice, and inclusion in both student and workplace settings.

WORKING CONDITIONS AND SCHEDULE:

Frequent sitting, standing, and walking may be required for long periods of time. Ability to climb multiple levels of stairs. Ability to lift 50 lbs.

This position is a full-time position. This position is designated as essential personnel.

Employment is contingent upon the successful completion of a background check.

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

*Please note that there are multiple job openings, each with different schedules & building assignments. Links to each posting where you can apply directly are listed below. Please be sure to verify that you are applying to your desired job listing, as each has its own unique job requisition.

Apply online. Job Code: 21335

Apply online. Job Code: 21336

Apply online. Job Code: 21337

Apply online. Job Code: 21338

Apply online. Job Code: 21339

Apply online. Job Code: 21340

Program Coordinator- Leaves & Returns and Special Initiatives

Student Support Services

Basic Functions and Responsibilities:

Assists in supporting the academic success and personal growth of students. Characteristic responsibilities include overseeing the undergraduate return from leave process and coordinating the support for returning students; as needed, advising students on personal and academic challenges, particularly students who need same day assistance; referring students to appropriate campus resources; processing student requests for emergency financial and food resources; collaborating on a stress/mental health related orientation program; providing back up reception coverage for Administrative Assistant; and other responsibilities as assigned.

Characteristic Duties:

  • Manages the return from leave process. Serves as point person for all inquiries regarding return to MIT, processes all return requests, meets with S3 deans to review return requests, works closely with the Committee on Academic Performance to process, review, and make decisions on all return requests. Communicates directly with students and relevant parties during the process. Collects and analyzes data on return applications, tracks trends and produces reports.
  • Coordinates support and plans programming for students going on and returning from leave. Organizes, with MIT Medical, support groups for returning students. Follows-up with and engages returning students throughout the semester.
  • Coordinates support for students impacted by concussion. Maintains relationship with varsity coaches, athletic trainers and Disability and Access Services.
  • Manages the Undergraduate Emergency Support Fund, including allocating emergency financial support. Assists with efforts related to food and financial insecurity in collaboration with the ARM Coalition, Student Financial Services, Division of Student Life staff, MIT Medical and other campus offices as appropriate.
  • Interfaces and collaborates regularly with faculty and academic administrators in support of the ongoing functions of S3.
  • Staffs drop-in hours and meets with students dealing with routine personal, academic and medical concerns. Liaises with and directs students to campus resources.
  • Provides back up reception coverage for Administrative Assistant as needed.
  • Assists with organizing an orientation program where upperclassmen share personal stories. Collaborates with Office of Student Wellbeing, colleagues in MIT Medical, Office of the First Year, and student leaders of campus health groups.
  • Performs other duties as assigned and engages in special projects under the direction of the Associate Deans and Co-Directors of S3.

Supervision Received:

Daily supervision received by an Associate Dean and Co-Director of S3.

Supervision Exerised:

None.

Qualifications and Education:

Required: Bachelor’s with one year of experience in higher education and demonstrated passion for student support/wellness; ability to advise students and work collaboratively with faculty, administrators and students; interest in human services and supporting individuals in distress is critical; desire to support MIT’s commitment to diversity, equity and inclusion; strong interpersonal and communication skills; excellent judgment and discretion in handling confidential information; initiative, flexibility and ability to work in a high energy, dynamic environment; ability to work with spreadsheets, databases, web software and generally navigate technology. Preferred: Master’s degree in higher education, counseling, or related fields, and experience in developing and offering programming.

Employment is contingent upon the successful completion of a background check.

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

Apply online. Job Code: 21461

Assistant Director for Residential Renewal Planning

Housing & Residential Services

Summary of Function and Responsibility

The Assistant Director for Residential Renewal Planning (ADRRP) is part of the Construction and Renovation team within the department of Housing & Residential Services, which is part of the Division of Student Life at MIT. The AD is responsible for supporting all aspects of projecting and planning for the future needs of MIT’s residential system in order to inform the MIT Capital Plan and the HRS housing roadmap. The residential system consists of 11 undergraduate residence halls with 3700 beds, 8 graduate residence halls with 2700 beds, and 3 MIT-Owned/Operated Fraternity and Sorority buildings (2.8M sq. ft).

Working closely with the Director of Capital Renewal and Renovation, the AD will systematize the collection of building condition data, establish matrices for evaluation and development of a structured process to assess the housing portfolio, prioritize projects and to create a long-range plan. The AD will refine and document the processes and protocols for Construction & Renovation to ensure consistent internal departmental procedures as well as effective collaboration and integration with the Institute’s Capital Renewal program and renovation policies and procedures.

The AD will facilitate the work of the Housing Capital Renewal Working Group to assess facility conditions, prioritize projects, and inform the development of a longer-range plan.

Characteristic Duties:

  • Collect, analyze, adapt, and present quantitative, qualitative, and graphic information to various audiences to inform planning and decision making.
  • Coordinate research and analysis with primary internal and external data sources.
  • Communicate clear goals and desired outcomes to individuals and groups.
  • Receive input from students, faculty and staff that is proactively managed and incorporated into the long-range capital plan to keep priorities clear and consistent over time while also responding to valid emerging or unanticipated needs.
  • Meet regularly with Housing Operations staff to identify and document building issues.
  • Support the identification and implementation of a work order system to provide data on frequency of breakdowns to support long range planning.
  • Provide contract management and guidance and direction to consultants to ensure goals are achieved.
  • Manage planning studies including framing scope of work and refining project scope as needed.
  • Facilitate planning for summer offline program in undergraduate residences and project manage specific HRS-managed projects as needed.
  • Collaborate with the Assistant Director of Repair & Maintenance and House Operations Managers to manage the preventive maintenance program and its implementation by HRS staff as well as its integration with DoF R&M. Ensure that all building systems needs are covered with designated teams accountable for them. Support integration into a work order system.
  • Ensure VFA Facilities Condition Assessment data is up-to-date. Integrate available data within HRS with VFA to inform the Capital Plan and establish matrices for efficient performance in the future.
  • Serve as liaison to the Office of Sustainability and incorporate sustainability practices into projects managed. Develop a checklist and documented goals for long-range housing facilities sustainability projects that should be considered and evaluated as part of every small or capital project.
  • Consult with EH&S in planning for HRS projects to ensure effective coordination of any safety issues and integration with MIT’s central EH&S department. Perform an assessment and create a database of primary H&S risk factors in all housing facilities.
  • “Shadow” the current Director to collect and record information about all processes and develop a C&R Procedure Manual for Projects and Planning for the department.
  • Project manage small construction projects <$250K (e.g. student lounge renovations, kitchen/bathroom replacements, gym updates).
  • Work with internal and external resources to understand and facilitate campus needs and priorities while meeting quality, time, and budget expectations for all projects managed.
  • Update and maintain the HRS Capital Plan in partnership with the MIT Capital Renewal Program.
  • Provide planned project information for inclusion in resident Construction Riders.
  • Provide backup coverage for the Assistant Director of Repair & Maintenance as needed.
  • Other duties as assigned.

Supervision Received:

The ADRRP is supervised by the Director of Capital Renewal and Renovation.

Supervision Exerised:

Consultants and vendors engaged in planning and design processes.

Competencies:

Collaborating and building relationships

Communicating with influence

Demonstrating strategic agility

Developing the potential of self and others

Exercising integrity and credibility

Focusing on the customer

Fostering and inclusive community

Implementing proactively and decisively

Ability to achieve success in new initiatives and processes by demonstrating commitment to action, information seeking, and service to students

Competency in both analytical and conceptual thinking.

Ability to influence others through thoughtful collaboration and engagement in teamwork.

Demonstrated experience and success working in a multicultural environment.

    Qualifications:

    Bachelor’s degree in engineering, architecture or an architectural discipline or related field

    Minimum of seven years’ experience in architecture, engineering, planning, project management, or urban design; and management experience.

    Higher education experience and LEED certification are strongly preferred.

    Experience and comfort with technology; CAD; VFA; E-Builder, electronic work order tracking system (e.g. SAP), MS Office, Google docs, etc.

    Strong written and verbal communication skills required.

    Proven ability to work in a team-oriented fashion is highly valued.

    Flexibility and adaptability to change with a solutions oriented approach to problem solving are essential to be successful in the Department of Housing & Residential Services.

      Working Conditions and Schedule:

      This position is a full-time position.

      Frequent sitting, standing, and walking may be required for extended periods of time. Ability to climb multiple levels of stairs. Ability to lift 50 lbs.

      Employment is conditional upon successful completion of a background check and driver’s license check. A valid driver’s license and the ability to drive is required for this position.

        ** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

        MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

        Apply online. Job Code: 21468

        Assistant Director, Training and Education

        Student Support & Wellbeing

        Summary of Function and Responsibility

        Student Support and Wellbeing advances the Division of Student Life’s leading goal of making MIT known for its culture of wellbeing. As a member of the Office of Student Wellbeing (OSW) team and through a close working relationship with the Violence Prevention and Response (VPR) team and other stakeholders, the Assistant Director, Training and Education will contribute to the mission of educating students and equipping them with the tools to live healthy and purposeful lives.

        Together with Violence Prevention and Response, the Assistant Director, Training and Education will co-advise PLEASURE, a student organization focused on promoting healthy relationships and reducing sexual violence at MIT. This individual will lead the coordination of training and educational opportunities for students, including workshops for varsity athletes and students living in fraternities and sororities, on topics related to promoting healthy relationships and preventing sexual violence through a lens of holistic student wellbeing. Additionally, this person will assist in coordinating individual and Institute-wide peer-to-peer efforts related to student health and wellbeing.

        Characteristic Duties:

        • In partnership with Violence Prevention and Response, serve as a co-advisor to PLEASURE including recruitment, training, and evaluation of student peer educators.
        • Provide support and advisement to PLEASURE educators on program planning and development, including the annual PLEASURE Week.
        • Supervise graduate intern(s) who provide support to the PLEASURE program.
        • Lead the development and execution of DAPER varsity athletics workshops to educate MIT varsity athletes annually on topics related to healthy relationships and sexual assault awareness and prevention.
        • Assist campus partners in the development of a sustained programmatic effort to train and educate students living in Fraternities, Sororities, and Independent Living Groups (FSILGs) on wellbeing topics, including but not limited to sexual assault awareness and prevention.
        • Assist in the coordination of Institute-wide peer education efforts including identifying opportunities for cross-program training and collaborations.
        • Fulfill training and workshop requests from MIT community members on topics related to student wellbeing.
        • Assist with the creation of a student wellbeing pathway that guides students through opportunities to develop their wellbeing while at MIT.
        • Assist with departmental and Institute-wide assessment efforts related to student wellbeing.
        • Other responsibilities as assigned by the Associate Dean, Office of Student Wellbeing and the Senior Associate Dean, Student Support & Wellbeing.

        Supervision Received:

        Direct supervision is received from the Associate Dean, Office of Student Wellbeing and indirectly from the Director of Advocacy, Violence Prevention and Response.

        Supervision Exercised:

        Supervision of graduate intern(s).

        Qualifications and Education:

        • Bachelor’s Degree in a related field required.
        • Minimum two years of experience in higher education or closely related setting.
        • Master’s degree preferred in public health, health education, health promotion, higher education.
        • Knowledgeable of and ability to apply theories related to health promotion, social change, behavior change, student development and public health in higher education.
        • Ability to collect and synthesize information to develop health promotion initiatives and educational materials for a diverse community of faculty, staff, and students.
        • Knowledge of the American College Health Association Standards of Practice for Health Promotion in Higher Education and other national best practices in higher education and health promotion.
        • Commitment to social justice and cultural competence and the ability to work in a diverse environment.
        • Ability to embrace change, ambiguity, and be flexible.
        • Demonstrated computer proficiency.
        • Written, oral, interpersonal communication skills.
        • Ability to work as part of a collaborative team.

        ** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

        MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

        Apply online. Job Code: 21474

        Director of Student Leadership Development

        SOLE

        Basic Function and Responsibility:

        The Director of Student Leadership Development serves as an integral part of the SOLE Office in providing support, advice, and direction to and for MIT students, student activities, groups, and organizations, particularly in the area of leadership development. The Director will be responsible for the collaborative development, implementation, and supervision of a comprehensive student leadership programs area, which meets the needs of a diverse community of undergraduate and graduate students. The Director provides direct oversight for student leadership development opportunities that contribute to their personal growth and development.

        This person also encourages diversity, creativity and innovation in program planning, collaborates with multiple campus departments, and encourages ethical decision making among student leaders.

        Duties and Responsibilities:

        Program Development 70% : Supports and advises students, student organizations, and student government, particularly in the areas of Student Leadership Development. Encourages and assists in facilitating students’ efforts to provide a balanced program of social and educational activities that are consistent with the Institute’s mission.

        • Lead an active Student Leadership Development programs area by providing vision, organization, and set strategic direction; responsible for the curricular development, facilitation, and assessment of Student Leadership Development programs, events, and initiatives.
        • Research, develop, and implement leadership development programs covering topics on health and wellness, relationships, co-curricular experiences, leadership, and college life.
        • Research, develop, and implement leadership training series for student organization leaders – covering topics including, but not limited to, effective officer transition, cultural competencies, conflict management, negotiation, effective communication, diversity, and ethical decision-making.
        • Research and develop workshops and resources on a variety of leadership-related topics that can be made available to or facilitated for student leaders on an as-needed basis.
        • Participate in the development and implementation of strategic and long-range plans, goals, and objectives; intentionally and strategically connect efforts to the DSL Leadership Model, learning outcomes, and competencies; monitor and evaluate the plan's effectiveness and outcomes; recommend and implement changes for improvement.
        • Designs and implements systems to gather data for reporting and designs surveys to gather feedback from students and program participants. Utilizes assessment data to improve and inform projects, learning outcomes, and program effectiveness; makes changes to programs and initiatives based on findings from assessment.
        • Collaborate with a wide variety of administrative and academic departments across the Institute as well as off-campus community partners to develop, implement and assess a broad array of programs and services designed to enhance students' involvement, learning and leadership development.
        • Develops and advances opportunities to enhance leadership development, volunteer/community service, and civic engagement program opportunities for a diverse student population; encourages and ensures development of co-curricular programming and the use of volunteer opportunities as vehicles for learning, service and engagement in both local and national contexts.
        • Fosters and cultivates an engaging, productive and welcoming culture within the department/department programs and services that actively promotes inclusion, equity and social justice.
        • Partners with the LeaderShape Institute to book, facilitate and manage this offsite leadership retreat for MIT students.
        • Oversee the Student Leader Awards awarded during the annual Institute Awards Convocation.
        • Establish and maintain an organizational structure and staffing level to accomplish area goals and objectives; develop strategies for optimizing resources and personnel.
        • Establish and conduct walk-in hours to consult with students seeking assistance with leadership issues, questions, or concerns.
        • Provide problem solving, consultation, and direction, related to leadership programs to the community, students, faculty, and staff engaging with SOLE.
        • Provide support for all departmental programs and services as needed and appropriate.

        Administration 30%: Participates in the collaborative administrative functions of the SOLE Office. Specific Duties include:

        • Advises and authorizes student event requests through the Event Registration process. Participates in improving event-related policies, working closely with the Director of Student Organizations.
        • Advise student leaders on their organization’s finances (budgeting, fundraising, account management), working closely with the Assistant Director for Student Activities Finance.
        • In collaboration with the SOLE staff, provide input into the development, implementation, and training curriculum for a peer advisor program that assists SOLE staff with the advisement of 450+ student organizations.
        • Participates in the planning and facilitation of Student Organization Training, including financial and event training.
        • Supervises, manages, and prioritizes fiscal efforts within the departmental budget(s) – specifically the leadership programs budget of approximately 200K; develop budget proposals as needed to ensure adequate financial support for leadership programs.
        • Directs fundraising efforts for program and fellowships from alumni, corporations, and foundations in conjunction with the office of Resource Development and the Alumni Association.
        • Manages processes for events and activities involving minors.
        • Participates in the SOLE crisis management/response team as needed.
        • Works with the staff of the SOLE Office to maintain and develop a resource file through which student groups can obtain relevant information about MIT and local vendors.
        • Other Duties as assigned.

        Direct Student Group Advisement:

        • Counsels students and advises student activities, clubs, and organizations.
        • Works directly with Undergraduate Leadership Development Program(s), Graduate Student Leadership Development Program(s), and Student Organizations’ Leadership.
        • Explains and clarifies complex information, established practices, policies, facts, etc.

        SOLE/DSL Leadership Programs:

        The LeaderShape Institute

        Diversity Leadership Retreat (in collaboration with the Office of Multicultural Programs)

        Community Catalyst Leadership Program (in collaboration with the Alumni Association)

        Undergraduate Student Government Leadership Training

          Supervision Received:

          Direct supervision is received from the Associate Dean for Student Leadership and Engagement on an ongoing basis.

          Supervision Exercised:

           

          Qualifications:

          A Master’s Degree in Student Personnel and/or Higher Education strongly preferred and minimum 3 years of experience in the area of student activities, student leadership and curriculum development, and/or social justice education or related area required. Must have:

          • Strong interpersonal skills
          • Proven experience and familiarity with delivering data-driven and outcomes-based programs and curricula in the area of student leadership development
          • Experience in utilizing current leadership and identity development theories
          • Ability to work in a fast-paced, multi-task environment with high attention to detail
          • Experience and skills in conflict resolution, leadership training, and collaboration
          • A demonstrated commitment to and appreciation for issues of diversity and community. An ability to intentionally thread issues of cultural competencies and social justice education within a framework of leadership development
          • An ability to articulate a student activities philosophy and the role of student activities in a high intensity, innovative and ever-changing academic environment
          • Demonstrate ability to work flexible schedules and work independently as a team member
          • Excellent writing and public speaking skills

          Evening and weekend hours are required.

          Employment is contingent upon the successful completion of a background check.

          ** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

          MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

          Apply online. Job Code: 21493

          Manager of Night Operations

          Campus Activities Complex

          The Program:

          The Campus Activities Complex (CAC) provides a range of facilities and services in support of the Institute’s living, learning and working activities. Its function and responsibilities include facilities operations, event planning and logistic support, student advisement, and space and retail management designed to meet the needs of students and the greater MIT community. Its efforts facilitate and support a range of student group activities, arts classes, performance events, religious life services, conference programs, and special events.

          As steward for the community commons, the office manages a number of facilities including the Stratton Student Center, Kresge Auditorium, MIT Chapel, Religious Activities Center, Walker Memorial, and the Stata Student Street. These spaces serve as important centers of student and community life, providing individual and group study facilities, student office and activity space, lounges, art displays, dining, banking, and other retail services. CAC also schedules and supports numerous event spaces across the campus that produce over 13,500 activities annually. The office is an integral part of the Diversity & Community Involvement group within the Division of Student Life.

          Basic Function and Responsibility:

          Provides leadership and management for varied operational, building maintenance, event planning and support aspects of the Campus Activities Complex with a specific focus on facilities maintenance. Works as part of the operations team. Provides leadership, supervises and trains assigned administrative, service, and student staff. This is an action, team-oriented position.

          Characteristic Duties and Responsibilities:

          Building Operations and Maintenance:

          Assists with the supervision and coordination of building operations, maintenance and safety issues of the complex. This includes key and equipment inventories, cleaning standards and schedules, pest control, safety issues and tenant needs (academic, contracted, or student activity groups), repair and replacement issues, loading dock and common area maintenance issues, theatrical lighting and performance issues, and other related or assigned duties. Manages, coaches, and trains service staff in all housekeeping duties, floor maintenance, building repairs, and re-lamping. Educates service staff in proper custodial procedures for the use of manually operated tools, electrically powered machines, cleaning compounds, solvents, and chemicals. Manages custodial supply operations, including selection, ordering, and disbursement of supplies. Coordinates and/or repairs cleaning equipment. Supervises schedules and coordinates maintenance of the Stratton Student Center (W20), Kresge Auditorium (W16), MIT Chapel (W15), Religious Activities Center (W11), Walker Memorial (50), Tang Center Auditorium (E51), and other areas as assigned. Maintains a knowledge of and complies with safety regulations and procedures. Assists with the development of operational procedures and their execution. Trains and develops assigned staff assisting the Associate Director in the resolution of labor issue.

          Coordination of Events:

          Plans and coordinates activities and events in the CAC and other Institute facilities as required. Works in conjunction with MIT departments, student organizations, and faculty in the planning and management of their events. Coordinates event support services with all appropriate providers. Establishes work assignments for staff, attends and supervises events, and compiles appropriate data on the usage of facilities.

          Administrative Responsibilities:

          Supervises and coordinates the activities of the assigned administrative, service and student staff. Prepares building reports for assigned facilities and spaces. Completes all work orders, requisitions, purchase orders, status change reports, reimbursements, daily logs, and other departmental paperwork as necessary. Performs other assigned or related duties. Assist with the development of systems, procedures and standards. Oversees and works with certain budgetary aspects of the department.

          Other duties as assigned.

          Supervision Received:

          Supervision received from the Assistant Director of Evening/Night Operations.

          Supervision Exercised:

          Supervision of assigned administrative, service, graduate assistant, and student staff as part of a team approach with other managers.

          Contacts Required to Perform Duties:

          Regular contacts with student organizations and MIT department sponsors of scheduled events. Frequent contact with others involved with the event planning, student advising, and facility management processes including the Student Organizations, Leadership and Engagement Office; Campus Dining Office; Audio Visual; MIT Police; Department of Athletics, Physical Education, and Recreation; and Environmental Health and Safety. Interacts with Facilities maintenance teams regarding emergency repairs as well as on-going facilities maintenance.

          Qualifications/Technical Skills:

          Bachelor's Degree required or equivalent experience with minimum of two years’ experience in a college union (educational), conference or performance arts environment.

          Experience in cleaning; Demonstrated skills with event planning and computer operations (previous experience with the Event Management System [EMS] desirable) are required. Must possess communications, problem-solving, and customer service skills. Experience in a union environment helpful. Position requires self-motivation; attention to details and their impact; proficiency in performing in a team environment; and be comfortable with complex and multiple task assignments. Supervisory experience preferred.

          This position will provide coverage for weekends, holidays and off hours, where needed. Primary structure/schedule will be Sunday, 3PM-11PM, Monday - Thursday, 6PM-2AM.

          Employment is contingent upon the successful completion of a background check.

          ** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

          MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

          Apply online. Job Code: 21546

          House Operations Manager

          Housing & Residential Services

          Summary of Function and Responsibility:

          Facilities Management and Operations. The House Operations Manager is responsible for the day-to-day operational functions of residence hall facilities including management of human resources (student staff, professional staff, and unionized staff) house operations finances (FY budget setting, quarterly forecasting, and ensuring budget(s) are not over spent) , vendor relations, facility maintenance, and preventative maintenance. As a staff member in the Department of Housing & Residential Services within the Division of Student Life, the manager ensures that all residents are properly and comfortably housed, provides appropriate support for residential programming activities, and maintains the highest level of service to the residential community in alignment with the department's mission statement.

          “We are here for students”, by “enhancing the living and learning environment at MIT.”

          The House Operations Manager reports to the Associate Dean and Director of Residential Services and Operations and works collaboratively with, HRS operation team, HRS construction and renovation staff, housing assignments staff, the Heads of House and Area Director for their assigned community, members of the Division of Student Life, Department of Facilities, MIT Police, as well as other administrative offices as part of an overall institutional effort to provide integrated, seamless service to residents.

          Characteristic Duties and Responsibilities:

          • Ensure the successful implementation of best in class standards of custodial, repair and maintenance, preventative maintenance, desk services, and dorm security operations within assigned buildings.
          • Oversees the daily operation of residence halls (includes providing coverage for other residence halls as requested).
          • Collaborate with the Assistant Director, 2nd Shift Operations and Security Systems and Assistant Director, 3rd Shift Operations & Training to ensure security of facilities (security equipment, doors and windows) is functioning properly.
          • Hire, train, and manage student desk staff to manage keys, mail/packages and other services to residents and guests.
          • Hire, train, and oversee housekeepers and mechanic(s).
          • Collaborate with the Assistant Director, 3rd Shift Operations & Training to ensure staff are on boarded and trained to HRS standard along with continued training and development.
          • Work collaboratively with the Environmental, Health and Safety Coordinator to ensure staff are trained, and any situations involving EH&S issues are promptly addressed.
          • Identify, resolve, and/or provide support to the resolution of facility problems in the residence halls. Collaborate with campus partners when needed to resolve the issue/ problem.
          • Collaborate with the Assistant Director for Housing Assignments, Area Director, and student Room Assignments Chairs to effectively coordinate student room assignment.
          • In coordination with the Assistant Director for Guest and Conference Housing, support summer conference housing operations.
          • Input, track, monitor, and provide timely reports on all work orders placed by the residence hall into MIT’s SAP electronic work order tracking system and escalate as needed.
          • Process weekly service staff and student payroll and evaluate financial/payroll reports for accuracy.
          • Manage house supply and equipment inventory and request purchases appropriately.
          • Perform room safety inspections, support fire drills, and weekly building inspections.
          • Attend regular meetings with the department of Facilities Zone Managers, Evening Operations, and other operational personnel in order to achieve service goals and emphasize continuous improvement throughout the residential system.
          • Inform the Associate Dean and Director of Residential Services and Operations about any issues of Labor Relations, on any/all Human Resources issues that may arise.

          Supervision:

          • Supervise, assign, schedule, and train house staff including housekeepers, maintenance mechanics, part-time temporary employees, and student desk staff.
          • Assist the Assistant Director of Guest and Conference Housing and Area Directors to supervise, assign, schedule, and train 5-30 additional hospitality staff.
          • In collaboration with the Associate Dean and Director of Residential Services and Operations, develop and monitor the residence hall operating budget, which is developed based on Housing & Residential Services priorities, and the needs of the manager’s assigned house(s).

          Other Duties as Assigned:

          • Respond to emergency situations (on call 24 hours).
          • Required to serve as needed on a rotating weekend duty as the on-campus House Operations Manager on Duty for all residential buildings which is staffed on a rotating basis.
          • Other projects and committee work as assigned.

          Supervision Exercised:

          Direct supervision is received by the Associate Dean and Director of Residential Services and Operations.

          Competencies:

          • Ability to achieve success in new initiatives and processes by demonstrating commitment to action, information seeking, and service to students.
          • Competency in both analytical and conceptual thinking.
          • Ability to influence others through thoughtful collaboration and engagement in teamwork.
          • Leadership and coaching aptitude including ability to hold others accountable, communication for results, active listening, and development of others.
          • Demonstrated experience and success working in a multicultural environment with a clear understanding of diversity, social justice, and inclusion in both student and workplace settings.

          Qualifications:

          • Bachelor’s degree required.
          • Minimum of three years’ experience 3 years facilities management experience required preferably in a higher Ed setting.
          • Experience and comfort with technology; Microsoft word and excel, Google Docs, e-mail, electronic work order tracking system, etc.
          • Experience with labor relations.
          • Must be service-oriented with the ability to work collaboratively with a diverse population of students, faculty and staff.
          • Strong written and verbal communication skills required. Proven ability to work in a team-oriented fashion is highly valued.
          • Flexibility and adaptability to change with a solutions oriented approach to problem solving are essential to be successful in the Department of Housing & Residential Services.

          Qualifications:

          • Frequent sitting, standing, and walking may be required for extended periods of time. Ability to climb multiple levels of stairs. Ability to lift 50 lbs.
          • This position is a full-time position.
          • This position is designated as essential personnel (required to work on Emergency Closing, Holidays, and Special holidays along with all other emergencies).
          • A background check and driver’s license check are required for this role. A valid driver’s license is required for this position.

          ** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

          MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

          Please Note: there are two House Operations Manager positions with different schedules:

          Apply online. Job Code: 21543

          Apply online. Job Code: 21545

          • Requisition #21543: Tuesday through Saturday, 8:00 A.M. to 4:00 P.M.
          • Requisition #21545: Sunday through Thursday, 8:00 A.M. to 4:00 P.M.

          Assistant Director of Res. Life/Area Director

          Residential Life Services

          Summary of Function and Responsibility:

          The MIT residential system has a long history of partnership among faculty, staff, and students to create a vibrant atmosphere for living and learning. Each house is led by a head of house, who leads a live-in house team comprised of an assistant director/Area Director (AD), graduate resident advisors (GRAs), and a house operations manager. In addition, students play a significant role in this partnership, building community in the residences through strong house governments, a resident peer mentor program, and a variety of other student-led activities and programs. The result is distinct residential communities that support diverse residence halls.

          The assistant director of residential life/AD is a live-in professional responsible for furthering the educational mission of MIT, the Division of Student Life, and the Office of Undergraduate Residential Life, under the direction of the head of house in their respective living community and the associate dean for undergraduate residential life. Guided by the head of house, the assistant director/AD partners with the house team to build a sense of community that encourages personal growth, accountability, health and safety, and a sense of belonging. The assistant director/AD is also responsible for supporting housing services, including working with the head of house and student leaders on room assignments and with the house operations manager on the move-in/move-out process. As a member of the dean on call team, the assistant director/area director responds to student crises and emergency situations.

          Characteristic Duties and Responsibilities:

          • Work collaboratively with and support heads of house to manage day-to-day aspects of house life, where the assistant directors/ADSs are primarily responsible for:
            • Implementing and realizing the programmatic and student life priorities of the heads of house and the house team;
            • Advising and supporting students’ holistic development;
            • Serving as a referral agent to campus resources; and
            • Upholding MIT policies and practices consistently by having advising conversations with students or floors/entries and/or collaborating with the Office of Student Conduct to address student behavior concerns.
          • Engage students in cultivating a sense of belonging and an enriching living environment for all. Working with the house team, foster an inclusive living community that promotes respect, dignity, and a safe and secure environment.
          • Partner with the Head of House, the Division of Student Life staff, and other house team members to:
            • Implement graduate resident advisor and resident peer mentor selection, preparation, and ongoing education;
            • Promote community wellbeing, manage roommate conflicts and minor misconduct, and support students in distress;
            • Help orient and advise students in house leadership roles;
            • Work with the head of house to provide assistance and support to room assignment chairs who, with the house team, are responsible for coordinating house room assignment processes so that those processes are consistent with MIT housing assignment principles.
            • Coordiante with the heads of house to address issues related to the implementation of room-assignment processes, this is especially important when the Head of House or AD is new to the role.
            • Coordinate with the head of house and house operations manager, to provide support for house-based Welcome Week and Orientation activities and programs;
            • Partner with Student Support and Wellbeing to help students receive holistic, seamless, and comprehensive support.
          • Serve as a primary responder in the Dean-on-Call rotation, addressing student crises and other critical incidents.
          • In accordance with requirements for reporting per Title IX, serve as a responsible employee, who is obligated to report incidents of sexual misconduct to the Title IX and Bias Response Office.
          • Serve on appropriate MIT and DSL committees, special projects, and participate in DSL special assignments.
          • As appropriate, serve in secondary assignment roles to facilitate skill growth and development, as well as building capacity across DSL.

          Supervision Received

          Direction is received from the Associate Dean for Undergraduate Residential Life.

          Supervision Exercised

          Not applicable.

          Qualifications:

          • Master’s Degree in higher education administration, social work, counseling, or other related fields preferred.
          • Minimum two years of full-time experience in Residential Life/Student Affairs is required.
          • Candidate must possess experience in leadership development, advising, crisis intervention and response, counseling, and residential education.
          • Ability to work with students, colleagues, and faculty to build a welcoming living-learning residential community.

          Terms of Service:

          Appointed by the senior associate dean for residential education, assistant directors/area directors may serve an initial term of service of five years, provided performance meets the expectations for the position. There is an opportunity to extend the five-year term with additional one-year annual appointments for a total of an additional five years, or longer as determined by the needs of the organization. In consultation with the head of house, assistant director/ADs will have an annual performance review, conducted by the associate dean for undergraduate residential life. Assistant directors/ADs and their partners will undertake a background check prior to appointment. Employment is conditional upon the successful completion of a background check.

          ** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

          MIT is an Equal Opportunity Employer. We strongly encourage diverse candidates to apply.

          Apply online. Job Code: 21677