Housing & Residential Services Staff

Housing & Residential

We're here for you.

Greetings from Housing & Residential Services (HRS)! Below, please find details about how our team is available to assist you. Whether you’re experiencing a room lockout or have a question about billing— we’ve got you covered!  Please see below for information about how you can connect with our office. 

Below, please find details about how you can reach us via email or phone!  Our standard business hours at 9:00 am to 5:00 pm ET, Monday through Friday, excluding Institute Holidays

Graduate Students

Email: graduatehousing@mit.edu
Tel. (617) 253-5148

Undergraduate Students

Email: residence@mit.edu
Tel. (617) 253-2811 

If you require assistance regarding housing processes, assignments or billing, HRS staff are available to assist both virtually and in-person.  Appointments are encouraged, and requests for an appointment between the hours of 9:00 am to 6:00 pm ET may be sent via email by clicking the link below.

Walk-in office hours, which are primarily to support urgent issues, are available Monday through Friday between 10:00 am and 4:00 pm ET in Building W59-200.  Please note that COVID Pass compliance is required for tap-access into the building.


Request an Appointment

Have a housing-related question?  HRS staff are available to answer questions virtually on Zoom every Monday (12:00 to 1:00 pm ET) and Thursday (3:00 to 4:00 pm ET), excluding Institute Holidays.  Don’t worry, you don’t have to activate your video camera unless you’d like to! 

To join the conversation, please click the link below (MIT credentials required).  No appointment necessary.   


Join HRS Zoom Room

Having an issue?  We're here to help!

All non-urgent maintenance requests may be reported online through the Atlas website by clicking the link below (MIT certificates or credentials required). 

Submit Maintenance Request


Residents who encounter an urgent maintenance request may contact HRS Operations (“Unit-12”) at (617) 253-1500 or 3-1500 from any MIT phone. On evenings, weekends, and holidays, residents may also contact Unit-12 via phone.  We also encourage you to build a relationship with your House Operations Manager, who is integral to the running of your house and is responsible for the operations of the residence. 

In the event of an emergency, please contact MIT Police at (617) 253-1212 or dial 100 from any MIT phone.