Academic and Administrative Offices

Ombuds Office
Building 10, Room 213

The MIT Ombudspersons are neutral, confidential, independent, informal complaint handlers, serving students, faculty, staff of every kind, and postdocs. They listen to people, offer information about Institute policies and procedures, help people examine options for resolving concerns, assist individuals who seek a confidential channel for surfacing responsible concerns, and help to work for orderly and responsible systems change. Ombuds do not disclose information about individuals whom they may or may not have seen, except in informal complaint-handling when they have been given permission to do so by the visitor (and only to those who have a need to know), and if the Ombuds also agrees to attempt informal resolution. The only instance where an Ombuds will breach confidentiality is in the unusual situation where the Ombuds determines that there is an imminent risk of serious harm.

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