Services and Logistics
Housing Repair and Maintenance
Housing Weekend and Off-Hour Support
Keys/Key Cards
Linen
Laundry
Lockouts, Room
Mail, Parcel Post, and Express Service
MIT Cable and Cable Repairs
Storage
Telephone Service
Housing Repair and Maintenance
For any residence hall room or building repair needs, please use our automatic work order form found at http://web.mit.edu/sapweb/PS1/facilities_home.shtml. Questions and concerns regarding outstanding work order requests should be directed to your House Operations Manager.
Housing Weekend and Off-Hour Support
If you are in need of Housing services or have a housing-facility need during the weekend or during off-hours [4pm–8am], please dial 617.253.1500 and request to speak with “Housing Unit 12.”
Keys/Key Cards
Residents are not permitted to duplicate room, suite or house keys, or to possess a master key. Unauthorized use of keys may result in disciplinary action up to and including separation from the Institute. You will be charged for the loss of keys and lock change by the House Operations Manager. All keys must be returned to the House Manager upon check-out. Student MIT Cards are used for residence access. Each residence outside door is equipped with electronic readers to replace the outside door key system, thus enhancing security in the housing system. If you lose your Student I.D. Card, contact your House Operations Manager and report the loss immediately.
Linen
Students in all Institute Houses must provide their own bedding
and towels.
Laundry
MIT Card and coin-operated washers and dryers are located in each Institute House.
Lockouts, Room
If you find yourself locked out of your residence hall room, please go to the front desk and check out your spare key from the spare key box. Spare keys will only be checked out to the resident of the room. Spare keys must be returned to the front desk by midnight of the day it is checked it out or there is a fine. Lost keys have a replacement charge as well. Both will be charged to your bursar account.
If there is no spare key, find your House Operations Manager. Your House Operations Manager will be able to let you back in to your room. If you are unable to contact your House Manager during the day [8am-4pm] please call 617.253.2811 for assistance. For lockouts after 4pm during the week, weekends, and holidays please call 617.253.1500 and ask for “Housing Unit 12.”
Mail, Parcel Post, and Express Service
Each Institute House room, suite or apartment has a separate locked mailbox, usually located near the House Operations Manager’s Office. In addressing mail or packages to a student in the Institute Houses, please specify the House, the room, and the street address of the House.
MIT Cable and Cable Repairs
Information on MIT Cable and repairs can be found at: http://web.mit.edu/mitcable/www/
Storage
Limited storage space is available for residents in some Institute Houses. Please consult your House Operations Manager for availability. The Institute assumes no liability for personal property, and articles must be removed when occupancy is terminated. Articles not removed are subject to sale at auction in the term following the graduation or withdrawal of the owner.
Telephone Service
Telephone service
All students should bring a cellular telephone with them when they move to campus.
Individual bedroom telephones are not available in MIT residence halls. Hallway telephones are available for emergencies and for local calling.
At a student’s request, MIT can provide a personal SIP account. You will be issued an MIT telephone number with voice mail and can access your voicemail via e-mail. You also can redirect calls to your personal cell phone.