Mission of Conflict Management@MIT

Conflict Management@MIT believes that conflict is a fact of life when there is more than one person in a personal or professional relationship. We also believe that conflict has the potential to be educational and creative, and can strengthen relationships if addressed effectively.


Conflict Management@MIT builds capacity within the Institute community to deal effectively with conflict. We do this by working with Institute students, faculty and staff to improve their conflict management skills and give them opportunities to practice and reflect on those skills; and by offering dispute resolution services to graduate and undergraduate students.

Libby Mahaffy is the Assistant Director for Conflict Management@MIT in the Office of Student Outreach and Support. She is a seasoned mediator, facilitator, coach, and conflict management trainer. In her role at MIT she runs a variety of trainings and workshops – from one hour to 40 hours of contact time – on the suite of conflict management skills for all members of the community, as well as working closely with the REFS program (Resources for Easing Friction and Stress, a peer conflict management program). Libby also serves the undergraduate and graduate student populations through direct conflict management services – such as conflict coaching, mediation, facilitation, and restorative practices. Outside of MIT, she is a Principal with Active Neutrals, a Boston-based conflict management training group. With a bachelor's degree from the University of Michigan in Spanish and social science, and a master's degree from Tufts University in urban and environmental policy and planning, Libby brings a social and environmental justice perspective to her communications work.